enQuesta Solution Suite
We have never experienced such a smooth, innovative, project and such a degree of general executive support.
Systems & Software, Inc.’s quality system implementation team used their proven methodology to complete the highly strategic implementation within our expected time frame.
Are Utilities Making Mobile Work for Them?
Mobile technology and devices are not only transforming the way business is conducted in the utility world and all over the globe, but they are also advancing the age of consumerization as we know it. According to a prediction by Gartner, a big point of emphasis going forward in the mobile world will be “serving […]
Reducing CSR Training Time through Advanced CIS Functionality
Saving time and boosting productivity are the goals of almost every business, but this savings is especially important for utilities. The tight regulation that surrounds these businesses along with the stringent customer demands for service combine to create a situation where every minute of employee productivity counts. One of the common downsides for utilities upgrading […]
Utility CIS Customer Web Portals Equal Happy Customers
Online portals are no longer just a modern convenience, they are an expectation across the board. Businesses large and small are expected to provide online access to customer accounts or risk being seen as antiquated in the eyes of their customers. For utilities, the consequences of this can be extremely damaging, especially in an increasingly […]