enQuesta Solution Suite
We are a utility that has the goal of being the best public power utility in the nation as well as a premier employer. enQuesta has further promoted both satisfied customers and satisfied users.
We have never experienced such a smooth, innovative, project and such a degree of general executive support.
Reducing CSR Training Time through Advanced CIS Functionality
Saving time and boosting productivity are the goals of almost every business, but this savings is especially important for utilities. The tight regulation that surrounds these businesses along with the stringent customer demands for service combine to create a situation where every minute of employee productivity counts. One of the common downsides for utilities upgrading […]
Strictly Support — September 2015
Below is our monthly Support update from Systems & Software’s VP of Support, Kate Labor. ALSO, put a face to a name and meet our support personnel, Kellianne Sutton!
Utility CIS Customer Web Portals Equal Happy Customers
Online portals are no longer just a modern convenience, they are an expectation across the board. Businesses large and small are expected to provide online access to customer accounts or risk being seen as antiquated in the eyes of their customers. For utilities, the consequences of this can be extremely damaging, especially in an increasingly […]