enQuesta Solution Suite
S&S is not only our CIS/FMS provider; we share a partnership. What makes them unique is that they actually listen to their customer’s needs and implement changes based on these needs.
Systems & Software, Inc.’s quality system implementation team used their proven methodology to complete the highly strategic implementation within our expected time frame.
Utility CIS Customer Web Portals Equal Happy Customers
Online portals are no longer just a modern convenience, they are an expectation across the board. Businesses large and small are expected to provide online access to customer accounts or risk being seen as antiquated in the eyes of their customers. For utilities, the consequences of this can be extremely damaging, especially in an increasingly […]
Reducing CSR Training Time through Advanced CIS Functionality
Saving time and boosting productivity are the goals of almost every business, but this savings is especially important for utilities. The tight regulation that surrounds these businesses along with the stringent customer demands for service combine to create a situation where every minute of employee productivity counts. One of the common downsides for utilities upgrading […]
Strictly Support – October 2015 – Atlanta User Conference and MORE!
Below is our monthly Support update from Systems & Software’s VP of Support, Kate Labor. ALSO, meet our new Client Support Manager, Brian Sullivan!