enQuesta Solution Suite
S&S is not only our CIS/FMS provider; we share a partnership. What makes them unique is that they actually listen to their customer’s needs and implement changes based on these needs.
We are a utility that has the goal of being the best public power utility in the nation as well as a premier employer. enQuesta has further promoted both satisfied customers and satisfied users.
Strictly Support – January 2016 – New Year’s Resolutions
Happy New Year, folks! Systems & Software is back with its monthly Support newsletter by our VP of Support, Kate Labor. In this edition, you’ll learn all about our aspirations and resolutions for the New Year, important information that concerns YOU, and lastly, who in the world is Kevin Slavens? (You just might find out!)
Reducing CSR Training Time through Advanced CIS Functionality
Saving time and boosting productivity are the goals of almost every business, but this savings is especially important for utilities. The tight regulation that surrounds these businesses along with the stringent customer demands for service combine to create a situation where every minute of employee productivity counts. One of the common downsides for utilities upgrading […]
Utility CIS Customer Web Portals Equal Happy Customers
Online portals are no longer just a modern convenience, they are an expectation across the board. Businesses large and small are expected to provide online access to customer accounts or risk being seen as antiquated in the eyes of their customers. For utilities, the consequences of this can be extremely damaging, especially in an increasingly […]