Clarksville Gas & Water

Clarksville Gas & Water (CGW), an S&S customer since 2008, serves water/wastewater and natural gas services to the residents and businesses of Clarksville, TN, and Fort Campbell, KY (home of the 101st Airborne Division).

S&S implemented the enQuesta CIS solution, along with the VoiceUtility IVR solution from our partner, Selectron, in order to meet CGW’s customer service needs. One of the primary goals of the implementation was to implement real-time 24×7 customer self-service options for their military and university customers. As one of the fastest growing regions in TN, it is important that enQuesta provide a platform for easily establishing new accounts, and is scalable to accommodate the utility’s growth.