SEMCO Energy

SEMCO ENERGY Gas Company (a division of SEMCO Energy, Inc.), located in Port Huron Michigan, partnered with S&S in 2005 to replace their outdated legacy system with an advanced and configurable CIS solution. They were looking for enhanced IVR & Web functionality, increased overall data storage, additional reporting options and a more detailed audit trail. They went live with their original enQuesta CIS implementation in 2006 and, in 2011, upgraded to enQuesta 4 to take advantage of the technological and functional enhancements.

SEMCO Energy, Inc. (NYSE:SEN) distributes natural gas to more than 392,000 customers combined in Michigan, as SEMCO Energy Gas Company, and in Alaska as ENSTAR Natural Gas Company. It also owns and operates businesses involved in propane distribution, intrastate pipelines and natural gas storage in various regions of the United States.