FOR IMMEDIATE RELEASE
Systems & Software, Inc.
Raja Mukherjee, General Manager
Detroit, MI and Williston, VT – May 9, 2013
Harris Utilities (Harris), a subsidiary of Constellation Software Inc. (TSX: CSU) is pleased to announce that Detroit Water and Sewerage Department (DWSD) has successfully gone live with Systems & Software’s (S&S) enQuesta 4 solution.
Detroit Water and Sewerage Department implemented a much earlier version of S&S’ enQuesta CIS solution in 2003, and in 2010 they brought their system up-to-date with the rich functionalities of enQuesta 3e. Again, in 2012, DWSD opted to take advantage of the many new technological advances and functional enhancements offered with enQuesta 4.
Raja Mukherjee, S&S’ General Manager, stated that “With our combined comprehensive solution and approach, we have supported Detroit Water and Sewerage Department’s business processes and enhanced their customer service offerings, resulting in numerous operational efficiencies. As a long-time customer and valued partner, we are pleased to be able to offer a solution that continues to meet DWSD’s evolving business requirements.”
Gary Watkins, DWSD’s Manager of Commercial Operations, reported that since DWSD successfully went live with enQuesta 4, “The plan is to integrate the new enQuesta 4 functionality, specifically, work queues, on demand billing and job scheduler into the Optimization Program currently underway at DWSD. We believe that by leveraging the functionality available in enQuesta 4, some of the Department’s optimization goals can be met, by reducing redundant functions, streamlining business processes and developing more effective work distribution and monitoring.
The automation and enhanced workflow within the enQuesta 4 billing portal will allow departmental resources to be available to perform other tasks since billing will become automated and many functions will be scheduled to run unattended during off -peak hours.
This is a huge return on investment for DWSD and these efficiencies will allow DWSD to have more effective interactions with our customers”.
About Detroit Water and Sewerage Department
Detroit Water and Sewerage Department supplies retail water and sewer services to the City of Detroit’s residential, commercial and industrial customers (between 275,000 and 300,000 active accounts). The utility also supplies wholesale water services to 127 suburban communities and wholesale sewer services to 76 suburban customers. DWSD is constantly seeking to improve service delivery to its customers through innovative/proven methods. The utility’s mission is to “…exceed customer’s expectations through the innovative treatment and transmission of water and wastewater and the provision of services that promote healthy communities and economic growth.” DWSD’s water quality is among the best and its rates are among the lowest in the country.
About Systems & Software, Inc.
Since 1973, Systems & Software has been an industry-leading CIS provider to municipal and investorowned (IOU) electric, water and gas utilities. With an unrivaled track record of success, the company’s web-based enQuesta software drives advanced business performance including utility billing, revenue management, mobile workforce management, GIS integration, electronic bill presentment and payment (EBPP), automated meter integration (AMI/MDM), time-of-use (TOU) billing, asset management/work management integration, a customer self-service web portal, and business intelligence and reporting. Based on service-oriented architecture (SOA), enQuesta is specifically designed for utilities and is proven to increase efficiencies and revenues, as well as enhance customer service. For more information about Systems & Software, and enQuesta, please visit www.ssivt.com.
About Harris Utilities
Harris is a wholly owned subsidiary of Constellation Software Incorporated (“CSI”) and is a leading provider of utility customer information, student information and financial management solutions.
Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to all levels of local government, public power and water entities as well as school districts throughout North America. Harris’ focus is on creating long-term relationships with their customers and ensuring that they meet their customers’ changing needs over time. For further information on Harris, please visit www.harrisutilities.com, or call 888-847-7747.
- 426 Industrial Ave. Ste 140 Williston, VT 05495
Systems & Software, Inc.’s quality system implementation team used their proven methodology to complete the highly strategic implementation within our expected time frame. — Atlanta Department of Watershed Management