Anaheim, CA and Williston, VT – Harris Computer Systems (Harris), a subsidiary of Constellation Software Inc. (TSX: CSU) is pleased to announce that Anaheim Public Utilities of Anaheim, CA (Anaheim) has selected Systems & Software (S&S), a wholly-owned subsidiary of Harris, to implement its enQuesta solution.
Anaheim, in conjunction with AAC Consulting, Inc., developed a detailed Request for Proposal to select and implement a proven Customer Information System (CIS) that would replace their legacy CIS application and would add automated customer self-service, a new cashiering system, and mobile service order capabilities, all to better serve their water and electric customers.
Anaheim wanted a system that would meet all the requirements of their RFP and provide a user-friendly platform for internal and external customers. Anaheim chose S&S’s enQuesta Solution because it best met their needs, and they stated that Harris’ long-term commitment to the maintenance and support of their products was an integral part of their decision-making process.
Mark Lopez, Business Information System Manager and a key member of Anaheim’s selection team said: “We selected S&S because they offer a system that we believe is the best fit for Anaheim. We are excited to begin this new partnership and look forward to a successful project.”
Raja Mukherjee, S&S’s General Manager, commented that “Anaheim Public Utilities is a great addition to the S&S family of customers. The direction they are moving toward, providing market-leading customer service and customer service options, fits nicely within the strategic direction of S&S. Anaheim complements our customer base and further strengthens our market position in California.”
Systems & Software and Anaheim are implementing enQuesta with a Go-Live planned for 2014. S&S is confident that they can provide the same record of continued success which they have demonstrated to all of their other California customers.
About Anaheim Public Utilities
Anaheim Public Utilities is the only city-owned, not-for-profit utility in Orange County, California, and delivers water and electricity to the city’s 345,000 residents and 15,000 businesses, including multi-million dollar tourism, sports and manufacturing customers.
Anaheim Public Utilities serves approximately 112,548 electric customers and 62,456 water customers, in a service area of approximately fifty square miles. The electric system has grown to support a customer base of more than 593,000 kW annual peak demand and uses 2.6 billion kilowatt-hours a year.
For more information, please visit their website at www.anaheim.net/utilities.
About Systems & Software, Inc.
Since 1973, Systems & Software has been an industry-leading CIS provider to municipal and investor-owned (IOU) electric, water and gas utilities. With an unrivaled track record of success, the company’s web-based enQuesta software drives advanced business performance including utility billing, revenue management, mobile workforce management, GIS integration, electronic bill presentment and payment (EBPP), automated meter integration (AMI/MDM), time-of-use (TOU) billing, asset management/work management integration, a customer self-service web portal, and business intelligence and reporting. Based on service-oriented architecture (SOA), enQuesta is specifically designed for utilities and is proven to increase efficiencies and revenues, as well as enhance customer service. For more information about Systems & Software, and enQuesta, please visit www.ssivt.com.
Harris is a wholly owned subsidiary of Constellation Software Incorporated (“CSI”) and is a leading provider of utility customer information, student information and financial management solutions.
Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to all levels of local government, public power and water entities as well as school districts throughout North America. Harris’s focus is on creating long-term relationships with their customers and ensuring that they meet their customers’ changing needs over time. For further information on Harris Computer Systems, please visit www.harriscomputer.com, or call 888-847-7747.
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Systems & Software, Inc.’s quality system implementation team used their proven methodology to complete the highly strategic implementation within our expected time frame. — Atlanta Department of Watershed Management