Laguna Beach, CA and Williston, VT – Harris Computer Systems (Harris), a subsidiary of Constellation Software Inc. (TSX: CSU) is pleased to announce that the South Coast Water District (SCWD) has successfully gone live with Systems & Software’s enQuesta 4.
SCWD partnered with Systems & Software (S&S), a wholly-owned subsidiary of Harris, in 2004. As was the case with their initial enQuesta implementation, SCWD opted for a fast-tracked upgrade project.
“There are many new features that we especially find beneficial with enQuesta 4 including the rates engine, new Inquiry Portal view, and reporting options,” comments, Cassandra Garcia, Customer Service Manager, SCWD. Equally important, enQuesta 4 has laid the foundation for SCWD’s vision for their future conservation initiatives, including water budget billing.
In many instances, SCWD serves in a “pioneer” role for S&S. “They were the first customer to challenge us to offer a fast-tracked implementation process. They challenged us to deploy to a new operating platform. At every step of our relationship, we have worked together to deliver a better solution in support of their customer service initiatives,” said Raja Mukherjee, General Manager, S&S. “We benefit greatly from customers such as SCWD to be part of our customer community forcing us to be more efficient, creative, and customer-centric.”
About South Coast Water District
SCWD is dedicated to providing high quality potable water, recycled water and sanitary sewer services to its residents, businesses and an estimated two million visitors per year in the Southern California coastal communities of Dana Point, South Laguna, and areas of San Clemente and San Juan Capistrano. Formed in 1932, SCWD grew in size when it consolidated with the Capistrano Beach Water District and the Dana Point Sanitary District in 1999. SCWD now serves an 8.3 square mile area along the Pacific Ocean, part of the “California Riviera.” Five-star resorts, a destination golf course, and Dana Point Harbor are among the District’s customers. There are currently, 12,400 potable water connections and 17,800 sewer connections in the District.
About Systems & Software, Inc.
Since 1973, Systems & Software has been a top-rated CIS provider to municipal and investor-owned (IOU) water, electric and gas utilities. With an unrivalled track record of success, the company’s web-based enQuesta software drives advanced business performance including utility billing, revenue management, mobile workforce management, GIS integration, electronic bill presentment & payment (EBPP), automated meter integration (AMI/MDM), time-of-use (TOU) billing, asset management/work management integration, customer self-service web portal, business intelligence and reporting. Based on service-oriented architecture (SOA), enQuesta is specifically designed for utilities and is proven to increase efficiencies and revenues, as well as enhance customer service. For more information about Systems & Software, and enQuesta, please visit www.ssivt.com.
Harris is a leading provider of utility customer information systems (CIS), billing, and financial management software solutions. Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to public power and water markets as well as all levels of local government throughout North America. Harris’ focus is on creating long-term relationships with our customers and ensuring that we meet the changing needs of our customers over time. For further information on Harris Computer Systems please visit our website at www.harriscomputer.com, or call 888-847-7747.
- 426 Industrial Ave. Ste 140 Williston, VT 05495
S&S is not only our CIS/FMS provider; we share a partnership. What makes them unique is that they actually listen to their customer’s needs and implement changes based on these needs. — Montgomery Water Works & Sanitary Sewer Board, AL