Hampton, NH and Williston, VT – Harris Utilities (Harris), a subsidiary of Constellation Software Inc. (TSX: CSU) is pleased to announce that Unitil Services Corp. (Unitil) has selected Systems & Software (S&S), a wholly-owned subsidiary of Harris Utilities, to implement its enQuesta solution.
Unitil, which serves approximately 102,000 electric customers and 74,000 gas customers, operates gas and electric transmission and distribution systems throughout Maine, Massachusetts and New Hampshire.
In May 2012, Unitil in conjunction with Black & Veatch, developed a detailed Request for Proposal seeking a new CIS application. Unitil was in search of a solution that would provide the design and functionality required to enhance their rate options and retail choice offerings for their customer base and offered configurable options readily available to address consumer oriented regulatory commissions.
S&S’ comprehensive enQuesta solution will replace Unitil’s current CIS system and will include web-based customer self-service, business intelligence, and MeterSense the meter data management solution from Harris Utilities to support Unitil’s AMI investment.
“Unitil conducted an extensive RFP process and S&S was simply the best match for our customers’ and organizational needs,” said Jonathan Everett, Unitil’s Vice President of Information Technology. “We look forward to working with Systems & Software.”
Raja Mukherjee, S&S’ General Manager, commented that “Our selection is a testament to the superior and functionally rich enQuesta solution and the Systems & Software team. enQuesta will enable Unitil to rollout the next generation of customer service tools integrated to the smart grid and third party suppliers.”
Systems & Software and Unitil are implementing enQuesta with a Go-Live date planned for 2015. S&S is confident that they can provide the same record of continued success which they have demonstrated to all of their enQuesta customers.
About Unitil Corporation
Unitil Corporation provides energy for life by safely and reliably delivering natural gas and electricity in New England. The utility is committed to the communities they serve and to developing people, business practices, and technologies that lead to dependable, more efficient energy. Unitil Corporation is a public utility holding company with operations in Maine, New Hampshire and Massachusetts. Together, Unitil’s operating utilities serve approximately 102,000 electric customers and 74,000 natural gas customers. For more information, please visit www.unitil.com.
About Systems & Software, Inc.
Since 1973, Systems & Software has been an industry-leading CIS provider to municipal and investor-owned (IOU) electric, water and gas utilities. With an unrivaled track record of success, the company’s web-based enQuesta software drives advanced business performance including utility billing, revenue management, mobile workforce management, GIS integration, electronic bill presentment and payment (EBPP), automated meter integration (AMI/MDM), time-of-use (TOU) billing, asset management/work management integration, a customer self-service web portal, and business intelligence and reporting. Based on service-oriented architecture (SOA), enQuesta is specifically designed for utilities and is proven to increase efficiencies and revenues, as well as enhance customer service. For more information about Systems & Software, and enQuesta, please visit www.ssivt.com.
About Harris Utilities
Harris is a wholly owned subsidiary of Constellation Software Incorporated (“CSI”) and is a leading provider of utility customer information, student information and financial management solutions. Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to all levels of local government, public power and water entities as well as school districts throughout North America. Harris’s focus is on creating long-term relationships with their customers and ensuring that they meet their customers’ changing needs over time. For further information on Harris Computer Systems, please visit www.harrisutilities.com, or call 888-847-7747.
- 426 Industrial Ave. Ste 140 Williston, VT 05495
S&S is not only our CIS/FMS provider; we share a partnership. What makes them unique is that they actually listen to their customer’s needs and implement changes based on these needs. — Montgomery Water Works & Sanitary Sewer Board, AL