50 Years Of Focus on Utilities

Serving Utilities

0 Years

Meters Managed

0 M

Customers Served

0 M

50 Years

Serving Utilities

50.4 M

Meters Managed

9.2 M

Customers Served

Based in Winooski, Vermont, we are a modern cloud and on-premises CIS and edge system provider offering utility companies fully supported, end-to-end solutions since 1973. Like our home state of Vermont, our company is led and supported by people committed to preserving our heritage. Through a culture of authentic hometown approachability, this includes:

Our Leadership Team

Julie Hextell

Executive Vice President

Shannon Martin

Vice President, Sales & Marketing

Phil Huckelberry

Vice President, Research & Development

Mark Steinbock

Vice President of Professional Services

Bubba Darling

Program Director

Michelle Gamble

Director, Customer Success at S&S

Katrina Meyers

Director, Product Management

Missy Pupo

Director, Research & Development

Jody Smallman

Manager, TechOps

Water & Sewer

Water may be one of the basic building blocks of civilization, but billing for water and wastewater is anything but basic.
S&S, through our enQuesta CIS, has been supporting traditional, new, and emerging billing and customer care needs for water utilities since 1973. It comes equipped with the most modern and robust features in the market today.
S&S' deep experience supporting new integrations and evolving security needs make us the perfect partner for water utilities.

Electricity

As the electricity market rapidly becomes more complicated, simplifying the complex for consumers—through the CIS—is imperative for utilities. This means adapting quickly to new and emerging consumer needs, all while maintaining stable, consistent, and reliable billing procedures.
While this is extremely challenging, utilities that partner with S&S shift the burden of keeping up from your internal teams to our dedicated and experienced CIS experts. With a deep knowledge of the evolving challenges facing electric utilities, we continuously fine-tune our solution set.

Natural Gas

With several market factors driving up the price of gas, declining customer satisfaction scores are a big risk for utilities.
While prices may be outside of a utility’s control, enhancing the customer experience—to avoid negatively from things like bill shock—is not.
Through our enQuesta CIS, the team at S&S has been helping utilities improve and enhance the customer experience since 1973. While this includes maintaining faultless billing procedures, we go much further by providing visibility, choice, and control through our modern self-service portal.

Renewables

Whether it's maximizing the use of solar, wind and hydropower, or ensuring the adoption of any water conservation program imaginable, S&S has gone the extra mile to ensure our solutions are ready to meet all utilities' environmental and renewable energy needs across North America.
enQuesta is fully capable of handling any net-metering, Time-of-Use, EV rate, Smart Grid, or conservation requirements. Our Capricorn self-service portal also provides utility customers with deep insight into their usage.

Multi-Commodity

Legacy regulatory decisions, industry consolidation, and a consumer’s desire for more cohesiveness among utility services, many modern utilities find themselves billing for more than one major service.
While this provides utilities with numerous opportunities, it can make it more difficult to find the right CIS.
With deep experience in water and sewer, electricity, natural gas, and renewables, S&S has a deep understanding of how each service operates along with the industry requirements for each.

What Our Customers Say

S&S Has a Depth Of Experience To Get The Job Done

"If you’re in the market for a new CIS, don’t be fooled by empty promises of what the product “might” do in the future, be convinced about what the product will do for you and your business today, and have the ability to grow with your business into the future. S&S has the resources & experience to make it happen!”

Bryon - Manager IT SystemsSouth Coast Water District

Collaboration & Culture Are On Point

Moving from an on-premise CIS to a CIS in the cloud along with several strategic edge systems was successful because of the collaboration and efforts on both sides for this project. Regardless of the number of meters, accounts, or the number of commodities billed, I would recommend to any utility to consider & trust the experience, professionalism, and track record of S&S to deliver on your project goals.

Kathleen - Customer Service ManagerSCVWA

S&S Understand our business, our people & our culture - its a great partnership!

We decided to partner with S&S and implement enQuesta, because of the people behind the product. It was important to us to find a vendor who mirrored our culture and vision and who is committed to creating an excellent customer experience behind a secure, stable and powerful softare solution. The depth of experience is unmatched, but more importantly, we felt like we are all part of the same team, working on delivering an exceptional product for our customers. S&S knows exactly how to deliver a world-class project, and they do what they sign up to do

Marci - Manager, Customer ServiceTruckee Meadows Water Authority