Why Utilities and Municipalities Are Upgrading Their Utility Billing Software
Discover why cities are upgrading to modern Utility Billing Software. Learn how next-generation CIS platforms improve customer service, streamline operations, and meet rising expectations with automated billing, self-service portals, and seamless integrations.
Practice What You Preach: Why Your CIS Utility Billing Software Vendor Should Deliver White Glove Service
Your CIS utility billing software vendor should deliver more than features—expect white glove service that prioritizes your success from day one.
Meeting Customers Where They Are: Why Today’s Utility Customers Expect More Than Just a Bill
These days, people expect everything to be quick, easy, and tailored to them—whether they’re grabbing takeout, checking their bank account, or streaming their favorite show. So, it’s no surprise they want the same from their utility company. A plain old bill in the mail just doesn’t cut it anymore. That’s where modern CIS utility billing […]
Beyond the Meter: Why Customer Satisfaction Is the Next Frontier for Utilities
Beyond the Meter: Why Customer Satisfaction Is the Next Frontier for Utilities and how utility management software will help.
Is AI Ready to Handle Customer Service in Utilities? LinkedIn Poll Results and Insights
Is AI Ready to Handle Customer Service in Utilities? LinkedIn Poll Results and Insights? Results of our LinkedIn Poll.
Cybersecurity in the Utilities Industry: How to Vet Your Billing and Customer Information System Partner
Cybersecurity in the utilities industry is no longer an IT department issue—it’s an executive-level priority. As ransomware attacks, supply chain breaches, and infrastructure vulnerabilities make headlines, utility leaders must ensure their technology partners can safeguard sensitive customer data and maintain uninterrupted operations. This is especially true when selecting a provider for Customer Information Systems (CIS) […]
How AI Is Transforming Utility Management Software and Customer Service
In a rapidly digitizing world, utility providers are reimagining how they deliver service—and utility management software is at the heart of that transformation. Fueled by artificial intelligence (AI), modern platforms are no longer just administrative tools. They’re intelligent systems designed to improve customer experience, reduce operational strain, and future-proof utility operations. At Systems & Software, […]
Systems & Software Announces Adam Smith as Executive Vice President
Systems & Software, a subsidiary of N. Harris Computer and part of Constellation Software, is pleased to announce the appointment of Adam Smith as Executive Vice President. Adam brings an 18-year history with Systems & Software, deep industry knowledge and a track record of driving operational excellence across complex technology organizations. Prior to rejoining Systems […]
Tax Billing and Collections Software for Municipalities: How It Streamlines Operations and Saves Time
Tax Billing and Collections Software for Municipalities: How It Streamlines Operations and Saves Time
Utility Billing Software as the Backbone of Your Collections Process
In the utility sector, especially for water and sewerage providers, revenue collection is not merely a financial task — it’s critical to sustaining operations. For many small and mid-sized utilities, the margin between sustainability and deficit is razor-thin. One of the most overlooked but powerful tools to strengthen this margin is utility billing software. More […]
