Beyond the Meter: Why Customer Satisfaction Is the Next Frontier for Utilities
Beyond the Meter: Why Customer Satisfaction Is the Next Frontier for Utilities and how utility management software will help.
Is AI Ready to Handle Customer Service in Utilities? LinkedIn Poll Results and Insights
Is AI Ready to Handle Customer Service in Utilities? LinkedIn Poll Results and Insights? Results of our LinkedIn Poll.
Cybersecurity in the Utilities Industry: How to Vet Your Billing and Customer Information System Partner
Cybersecurity in the utilities industry is no longer an IT department issue—it’s an executive-level priority. As ransomware attacks, supply chain breaches, and infrastructure vulnerabilities make headlines, utility leaders must ensure their technology partners can safeguard sensitive customer data and maintain uninterrupted operations. This is especially true when selecting a provider for Customer Information Systems (CIS) […]
How AI Is Transforming Utility Management Software and Customer Service
In a rapidly digitizing world, utility providers are reimagining how they deliver service—and utility management software is at the heart of that transformation. Fueled by artificial intelligence (AI), modern platforms are no longer just administrative tools. They’re intelligent systems designed to improve customer experience, reduce operational strain, and future-proof utility operations. At Systems & Software, […]
Systems & Software Announces Adam Smith as Executive Vice President
Systems & Software, a subsidiary of N. Harris Computer and part of Constellation Software, is pleased to announce the appointment of Adam Smith as Executive Vice President. Adam brings an 18-year history with Systems & Software, deep industry knowledge and a track record of driving operational excellence across complex technology organizations. Prior to rejoining Systems […]
Tax Billing and Collections Software for Municipalities: How It Streamlines Operations and Saves Time
Tax Billing and Collections Software for Municipalities: How It Streamlines Operations and Saves Time
Utility Billing Software as the Backbone of Your Collections Process
In the utility sector, especially for water and sewerage providers, revenue collection is not merely a financial task — it’s critical to sustaining operations. For many small and mid-sized utilities, the margin between sustainability and deficit is razor-thin. One of the most overlooked but powerful tools to strengthen this margin is utility billing software. More […]
Enhancing Customer Experience with CIS Utility Billing Software
In the utility industry, customer expectations are changing rapidly. Today’s consumers expect immediate access to information, accurate billing, personalized communication, and the flexibility to manage their accounts on their own terms. Utility providers—whether municipal or investor-owned—are under pressure to modernize their operations while maintaining excellent service. One of the most effective ways to meet these […]
Phishing, Ransomware, and More: Understanding the Biggest Cyber Threats Facing Utility Companies Today
In recent years, threats to cybersecurity in the utilities industry have become increasingly frequent, sophisticated, and impactful. Companies in the utilities sector—including providers of electricity, water, natural gas, and wastewater services—play an essential role in maintaining society’s functionality. Unfortunately, this critical position also makes them prime targets for malicious cyber actors. From phishing scams and […]
Reducing Revenue Loss: How Utility Management Software Improves Accuracy
In the utility industry, billing accuracy is more than just a numbers game—it’s a key driver of revenue retention, customer satisfaction, and operational efficiency. Yet, many utilities struggle with outdated or fragmented billing systems that lead to costly errors, customer dissatisfaction, and revenue loss. So, how can modern utility management software reduce these issues and […]
