Enhancing Customer Experience with CIS Utility Billing Software
In the utility industry, customer expectations are changing rapidly. Today’s consumers expect immediate access to information, accurate billing, personalized communication, and the flexibility to manage their accounts on their own terms. Utility providers—whether municipal or investor-owned—are under pressure to modernize their operations while maintaining excellent service. One of the most effective ways to meet these […]
Phishing, Ransomware, and More: Understanding the Biggest Cyber Threats Facing Utility Companies Today
In recent years, threats to cybersecurity in the utilities industry have become increasingly frequent, sophisticated, and impactful. Companies in the utilities sector—including providers of electricity, water, natural gas, and wastewater services—play an essential role in maintaining society’s functionality. Unfortunately, this critical position also makes them prime targets for malicious cyber actors. From phishing scams and […]
Reducing Revenue Loss: How Utility Management Software Improves Accuracy
In the utility industry, billing accuracy is more than just a numbers game—it’s a key driver of revenue retention, customer satisfaction, and operational efficiency. Yet, many utilities struggle with outdated or fragmented billing systems that lead to costly errors, customer dissatisfaction, and revenue loss. So, how can modern utility management software reduce these issues and […]
Where Utilities Go Wrong When Selecting Utility Billing Software (and the Costly Impact)
Selecting the right utility billing software is a critical decision for utility companies. The right system streamlines billing and reduces errors, improves customer engagement and satisfaction, and ensures compliance. However, many utilities make common mistakes during the selection process that lead to operational inefficiencies, higher costs, and frustrated customers. In this post, we’ll explore the […]
How Modern Utility Billing Software Boosts Efficiency and Cuts Costs
Introduction Utility providers—whether water, electricity, gas, or waste management—are essential to modern life. However, managing billing for thousands (or even millions) of customers is a complex task. Billing errors, revenue leakage, inefficiencies, and customer disputes can quickly eat into a utility’s bottom line, leading to frustrated customers and unnecessary operational costs. Outdated billing systems—many of […]
5 Essential Tips to Help You Save on Your Power Bill This Winter
With the Polar Vortex coming again this February, utilities are preparing for a high demand for energy and possible disruptions. To keep your energy bills low and your home comfortable during these extreme weather events, here are five key tips from utilities: 1. Adjust Your ThermostatLower your thermostat to the lowest comfortable setting when not […]
Cybersecurity in the Utilities Industry: A Growing Concern for Water Systems
Cybersecurity in the Utilities Industry: A Growing Concern for Water Systems
EY’s 2025 Outlook Highlights the Importance of Modernizing Utility Billing
Modern Utility Billing Software Solutions The utilities sector is undergoing rapid transformation, driven by challenges such as affordability, load growth, and customer satisfaction. Systems & Software is leading the way with innovative solutions that align with these evolving needs. As highlighted in EY’s Utilities Sector Outlook for 2025, modernizing the “billing and payment journey” is […]
Celebrating 50 Years of the Safe Drinking Water Act: A Legacy of Health and Assurance
Over the past five decades, the SDWA has been instrumental in protecting public health by setting stringent standards for over 90 contaminants in public water systems. From lead and arsenic to E. coli and Cryptosporidium, the law has covered a broad spectrum of potential threats, ensuring that drinking water safety is not just an expectation […]
5 Reasons to Upgrade Your Utility Billing Management Software in 2025
1. Meet Evolving Customer ExpectationsToday’s customers expect more than just accurate bills—they demand seamless self-service options, real-time account access, and personalized notifications. By upgrading your utility billing management software, you can enhance customer satisfaction, improve engagement, and build long-term trust. A modern system positions your utility as customer-focused and forward-thinking. 2. Enhance Operational EfficiencyManual processes […]
