EY’s 2025 Outlook Highlights the Importance of Modernizing Utility Billing
Modern Utility Billing Software Solutions The utilities sector is undergoing rapid transformation, driven by challenges such as affordability, load growth, and customer satisfaction. Systems & Software is leading the way with innovative solutions that align with these evolving needs. As highlighted in EY’s Utilities Sector Outlook for 2025, modernizing the “billing and payment journey” is […]
Celebrating 50 Years of the Safe Drinking Water Act: A Legacy of Health and Assurance
Over the past five decades, the SDWA has been instrumental in protecting public health by setting stringent standards for over 90 contaminants in public water systems. From lead and arsenic to E. coli and Cryptosporidium, the law has covered a broad spectrum of potential threats, ensuring that drinking water safety is not just an expectation […]
5 Reasons to Upgrade Your Utility Billing Management Software in 2025
1. Meet Evolving Customer ExpectationsToday’s customers expect more than just accurate bills—they demand seamless self-service options, real-time account access, and personalized notifications. By upgrading your utility billing management software, you can enhance customer satisfaction, improve engagement, and build long-term trust. A modern system positions your utility as customer-focused and forward-thinking. 2. Enhance Operational EfficiencyManual processes […]
Understanding Cybersecurity in the Utilities Industry
Cybersecurity in the utilities industry is critical for safeguarding essential services such as power, water, and waste management. As digital systems and IoT devices become integral to utility operations, the risk of cyber threats continues to grow. To address these challenges, utility companies must adopt robust strategies to protect their critical infrastructure effectively. The utility […]
How Utility Management Software Empowers Municipalities to Operate Smarter
Municipalities across the country face the challenge of managing utilities efficiently while keeping costs under control and ensuring sustainability. Utility Management Software offers an innovative solution, empowering municipalities to streamline operations, reduce waste, and enhance decision-making processes. In this article, we’ll explore how this technology works and why it’s essential for modern municipal management. What […]
Clear and Simple Billing: Utility Billing Management Software Explained
Managing utility bills is a critical task for companies aiming to maintain accurate records, reduce operational costs, and ensure customer satisfaction. Systems & Software’s Utility Billing Management Software, powered by its enQ utility billing software, provides a comprehensive solution to optimize billing processes and improve financial control. Utility Billing Management Software automates the tracking, recording, […]
A Guide to Customer Information Systems (CIS) for Utilities and Municipalities
Utilities and municipalities face mounting pressure to deliver exceptional customer service, manage complex billing processes, and streamline operations—all while keeping pace with technological advancements. A Customer Information System (CIS) serves as the backbone of these efforts, acting as a centralized platform to manage customer interactions, billing, and workflows. By consolidating critical customer and utility data, […]
Hernando County Chooses Systems & Software to Enhance Utility Operations and Manage Growth
Systems & Software has been selected by Hernando County, Florida to implement a modern utility billing and customer information system (CIS). Systems & Software (S&S), a division of N. Harris Computer, has been selected by Hernando County, Florida, to implement its enQ Customer Information System (CIS) for improved operational efficiency and support for county growth. […]
City of Amarillo Chooses Systems & Software for Digital Modernization
Systems & Software has been selected by the City of Amarillo to implement a modern utility billing and customer information system (CIS). WINOOSKI, VT, September 26, 2024 /24-7PressRelease/ — Systems & Software, a subsidiary of N. Harris Computer and part of Constellation Software, has been selected by the City of Amarillo to implement a modern utility billing and […]
Systems & Software Selected by Wilmington, Delaware, with Black & Veatch Guidance to Transform their Customer Experience
New software platform modernizes the city’s operations and adds new customer service featuresWINOOSKI, VERMONT, UNITED STATES, June 13, 2024 /EINPresswire.com/ — Systems & Software, a leading provider of utility management solutions and an N. Harris Computer subsidiary, announced today that the city of Wilmington, Delaware, has selected its customer information services (CIS) platform to replace […]
