When your business is all about serving others, the bar for your own service couldn’t be higher.
Utilities and municipalities are under increasing pressure to deliver modern, seamless, customer-centric experiences. Whether it’s providing online portals, real-time alerts, flexible payment options, or responsive support, customers expect more—and rightfully so. That’s why many utilities are turning to modern CIS utility billing software to help them meet those expectations. But here’s the catch: the software alone isn’t enough. The vendor behind the software must be just as committed to service excellence as the utilities they serve.
At Systems & Software, we believe in practicing what we preach. Our enQ CIS utility billing software is designed to empower utilities to deliver an exceptional customer experience—but we know that software is only part of the story. That’s why we back it with White Glove Service that puts your team and your community first. It’s not just what we offer—it’s how we operate.
What Is White Glove Service—And Why Should You Expect It?
“White glove service” isn’t a marketing phrase—it’s a mindset. It means anticipating needs before they arise, offering hands-on guidance from start to finish, and taking full accountability for your success. At Systems & Software, that promise is built into every client engagement.
From the moment a utility chooses enQ CIS, we commit to providing a support experience that mirrors the one we help them deliver to their own customers. Our White Glove Service means:
- No handoffs to faceless departments
- Direct access to product experts
- A single point of contact who understands your business
- Proactive system monitoring and alerts
- Flexible service models tailored to your needs
- Collaborative planning and true partnership
We believe this level of care isn’t the exception—it should be the expectation from any CIS utility billing software provider.
Leading by Example: How enQ CIS and White Glove Service Work Together
It’s not enough for us to offer powerful technology; we hold ourselves to the same standards our clients are expected to meet. That means treating every utility like a mission-critical operation—because it is.
Here’s how we align our service model with the real-world demands of utilities:
1. Implementation with Integrity
While some vendors drop in software and leave you to figure out the rest, our team is fully engaged from kickoff through go-live and beyond. We offer:
- Structured project management with milestone tracking
- Clear, transparent timelines
- Data migration and testing support
- Ongoing training and enablement
Every utility is different, which is why we don’t force rigid processes. Instead, we tailor implementation strategies to match your unique environment, ensuring minimal disruption and long-term success.
2. A True Partnership, Not a Vendor Relationship
With enQ CIS, you don’t just buy software—you gain a partner who’s in it with you for the long haul. Our Customer Success Managers aren’t sales reps or help desk agents. They’re dedicated advocates who:
- Know your operational goals
- Monitor your system for early warning signs
- Work with you on future planning
- Facilitate enhancements and upgrades
That continuity and expertise make all the difference when it comes to staying ahead of customer needs and regulatory demands.
3. Support That Solves, Not Stalls
Tired of vendors who log your tickets, pass you from rep to rep, and treat every issue like it’s the first time they’ve heard of it? So are we.
That’s why Systems & Software offers direct-to-expert support. You don’t navigate tiers of technical staff—you get immediate access to someone who knows your environment and can resolve the issue without delay. No scripts. No escalations. Just fast, effective service when you need it most.
4. Proactive System Monitoring and Communication
White Glove Service also means you don’t have to find problems—we find them for you. Our proactive system monitoring alerts us to performance issues, security concerns, or anomalies before they impact operations. And if there’s an upcoming update, patch, or known issue, you’ll know about it early—along with our plan to address it.
It’s about transparency and trust—two values that underpin every successful utility partnership.
This Is What You Should Expect
If your current CIS utility billing software provider isn’t delivering this kind of service, you should ask why not. Because here’s the truth: in a world where utility operations are more complex, regulated, and scrutinized than ever, you need more than a vendor—you need a partner that treats your success as their own.
When choosing a CIS provider, look beyond the feature list. Ask:
- Will we have a dedicated point of contact?
- Will support know our system and our team?
- Will we be treated like a priority—or like a ticket number?
- Will this vendor help us proactively improve?
- Will they make our lives easier—or more complicated?
If the answer to any of these is “no” or “we’re not sure,” it’s time to rethink the relationship.
Putting Utilities First—Because That’s What We Help You Do
Utilities don’t exist to manage software. You exist to serve your communities, deliver essential services, and keep operations running smoothly—even when the unexpected happens. At Systems & Software, we take that mission seriously. That’s why our White Glove Service is built not just to support the enQ CIS utility billing platform—but to elevate the entire utility experience.
From day one, our goal is simple: to help you focus less on system issues and more on the people you serve.
So if you’re looking for CIS utility billing software that goes beyond functionality to deliver real-world service, let’s talk. Because when your mission is customer experience, your software partner should lead by example.
Ready for a better CIS experience? Let’s show you how White Glove Service makes all the difference. → Schedule a Walkthrough
