Reposted from LinkedIn:Harris Utilities | SmartWorks
Streamlining meter-to-cash processes with integrated billing, metering, and analytics to drive operational efficiency and enhance customer satisfaction.
For over a decade,SmartWorks and Systems & Software (S&S)—both part of the Harris Computer family—have helped utilities modernize operations through a tightly integrated Customer Information System (CIS) + MDM solution. By uniting SmartWorks Compass, a modular data intelligence platform, with the enQuesta CIS from S&S, utilities can fully automate the meter-to-cash process, reduce errors, and deliver a better customer experience.
How We Simplify Utility Operations
Together, Compass and enQuesta CIS enable utilities to:
- Eliminate billing surprises with accurate, revenue-grade data validated by SmartWorks’ advanced VEE (Validation, Estimation & Editing) engine
- Automate move-in/move-out workflows, accelerating service order processing and reducing back-office tasks
- Reduce call volume by resolving usage anomalies before bills go out
- Unify siloed systems like AMI, CIS, GIS, and SCADA to drive insight-driven decision-making
- Enhance regulatory compliance with automated reporting and audit-ready data
This isn’t a new integration—it’s a proven, field-tested collaboration that brings together every layer of utility data and operations.
“S&S and SmartWorks have worked together for years. Our integration isn’t just technical—it’s operational. We’ve seen firsthand how utilities benefit when their CIS and MDM systems work in harmony.”
—Michael Lamontagne, Sales Director, Systems & Software
Real Results from Utilities
- Accurate Billing, Fewer Calls One utility cut billing complaints by proactively identifying data anomalies with SmartWorks Compass—before invoices reached customers. Accurate usage data flowed directly from Compass to the enQuesta CIS, reducing rework and increasing customer trust.
- Automated Move-In/Move-Out (MIMO) Another utility used real-time CIS integration to automate its MIMO process. Service requests initiated in enQuesta were validated, scheduled, and executed via Compass—accelerating fulfillment, cutting costs, and improving customer satisfaction.
Built to Scale with Utility Needs
SmartWorks Compass isn’t just a platform—it’s a toolkit. With over 20 optional modules—including:
- MeterSense MDM
- Automated Move-In/Move-Out
- Auto Connect / Disconnect
- Rate & Revenue Analysis
- Advanced Leak Notification
- Targeted Messaging
- AI Baseline & Forecasting
- Electric Vehicle Analytics
- DER Analytics
- Load Settlement
- Advanced Device Management
…you can expand capabilities at your own pace without disrupting existing operations.
A Smarter Utility Ecosystem
Whether you’re automating service orders, reducing billing disputes, or connecting AMI and CIS systems,SmartWorks and S&S make it easier to deliver fast, reliable service while preparing for what’s next.
📩 Ready to simplify your meter-to-cash process?
- Learn more about enQuesta CIS by Systems & Software
About Systems & Software (S&S)
Systems & Software (S&S) delivers powerful Customer Information Systems (CIS) purpose-built for public and investor-owned utilities. With over 40 years of experience, the enQuesta CIS supports end-to-end customer lifecycle management—from billing and payments to customer service and field operations. Known for its modern architecture and seamless integrations, enQuesta helps utilities operate more efficiently, respond faster, and deliver exceptional service to their communities.
About SmartWorks
SmartWorks empowers utilities with advanced data intelligence. Our Compassplatform integrates with metering, billing, customer, and other utility systems to improve data quality, streamline workflows, and automate utility operations. We help utilities unlock more value from their AMI investments—faster.