Skip to main content

CIS Software Built for Water Utilities

enQuesta is a CIS and billing system for water and wastewater utilities, handling tiered, seasonal, and consumption-based rates, leak and usage visibility, and combined water and sewer billing on one customer record.

Request a DemoSee Full enQuesta CIS Overview
Water & Wastewater

Delivering What Water Utilities Need From a CIS

Billing Accuracy Customers Can Trust

Water billing is often questioned. enQuesta ensures accurate billing across tiered rates, seasonal pricing, and consumption-based models. With clear calculations and audit visibility, your team can confidently explain every bill and resolve issues faster.

Visibility Into Usage, Spikes, and Leaks

Unexpected water usage spikes are one of the most common drivers of customer complaints. enQuesta gives your team clear insight into consumption patterns, helping identify anomalies, high usage, and potential leaks. With better visibility, utilities can proactively address issues, support customers, and reduce billing disputes.

See MeterSense MDM

A Track Record Utilities Can Rely On

enQuesta has supported utilities for more than 50 years and is trusted by over 250 communities. It combines modern capabilities with a long-standing foundation, documented implementations, and reference customers that validate performance.

Simplified Workflows for Billing and Field Teams

Water utility operations often involve a mix of automated and manual processes, from meter reads to service requests. enQuesta provides intuitive, role-based workflows that support billing teams, customer service representatives, and field staff. This reduces manual effort, improves coordination, and helps your team operate more efficiently day to day.

Adapt to Rate and Policy Changes Without Rework

Water utilities must adapt to new rate structures, conservation programs, and local regulations. enQuesta allows your team to configure rates, billing rules, and workflows without relying on custom development. This makes it easier to respond to policy changes, seasonal adjustments, and evolving operational requirements.

Integrates Across Your Utility Systems

enQuesta integrates with meter data platforms, GIS, financial systems, payment providers, and outage management systems. Consistent data flow, reduced duplication, and a connected, reliable technology environment.

“Conservation billing used to be a manual nightmare. enQuesta handles our tiered rates, drought surcharges, and sewer averaging without custom code. When the board changes rates, we configure it ourselves.”

Director of Finance

Regional Water Authority

FAQ

Water & Wastewater Questions

Yes. enQuesta supports tiered rates, seasonal pricing, and consumption-based billing models commonly used by water utilities. Rates can be configured and updated without custom development, ensuring flexibility as policies and pricing evolve.
enQuesta provides visibility into customer usage patterns, making it easier to identify unusual spikes that may indicate leaks or abnormal consumption. This allows utilities to investigate issues quickly, support customers, and resolve disputes more efficiently.
Yes. enQuesta includes self-service capabilities that allow customers to view bills, monitor usage, make payments, and manage their accounts. This improves transparency and reduces the volume of inbound service calls.
Yes. enQuesta is designed to work with a range of meter reading approaches, including manual reads and automated systems. This flexibility allows utilities to operate efficiently regardless of their current infrastructure.
enQuesta provides detailed reporting, audit trails, and data visibility to support compliance, internal reviews, and public accountability. Utilities can confidently access and present accurate data when needed.
enQuesta combines billing accuracy, operational efficiency, and flexibility in a system designed for the realities of water utility management. It helps utilities maintain customer trust, adapt to changing requirements, and operate with confidence.

Explore More

Continue across the enQuesta platform

Utility CIS Software

The enQuesta customer information system at the core of every workflow.

Utility Billing Software

Every rate structure and service type on a single, accurate bill.

Meter Data Management

MeterSense MDM validates and stores every interval read.

Ready to See What Reliable Looks Like?

Schedule a personalized demo and see how enQuesta handles your billing complexity, your integration requirements, and your timeline.

Request a DemoExplore the Platform