Billing accuracy is not negotiable.

enQuesta CIS covers the full meter-to-cash lifecycle: meter reading and validation, rate calculation, bill generation, payment processing, collections, service orders, customer correspondence, and regulatory reporting. The platform supports electric, water, gas, wastewater, refuse, recycling, stormwater, property tax, and telecommunications billing.

Yes. Consolidated multi-service billing is a core strength. Utilities that provide electric, water, wastewater, refuse, and other services can produce a single unified bill. Each service type maintains its own rate structure, meter association, and regulatory rules while appearing on one customer-facing statement.

Rate structures are managed through configuration, not custom code. When your council approves a new rate schedule, authorized staff can configure the changes through the administration interface. This applies to tiered rates, demand charges, time-of-use schedules, seasonal adjustments, and surcharges. No vendor involvement is required for standard rate modifications.

Yes. The customer service interface provides a unified view of account history, billing details, payment records, service orders, meter reads, correspondence history, and open disputes on a single screen. Representatives can access all information needed to resolve a customer inquiry without switching between applications.

enQuesta includes standard regulatory reporting templates for state utility commissions, GASB compliance, and federal reporting requirements. Custom reports can be built using the platform's reporting tools or exported to your preferred BI platform through enQuesta Lakehouse.

Service orders are created, dispatched, and tracked within enQuesta CIS. For field operations, enQuestaLink provides mobile workforce capabilities including GPS dispatching, turn-by-turn routing, digital forms, photo capture, and real-time status updates. Field data syncs back to the CIS in real time.

Yes. We have a structured data conversion and migration methodology refined over hundreds of implementations. We have successfully migrated utilities from legacy platforms including HTE, SunGard, Superion, Banner, Harris NorthStar, and various homegrown systems. The migration process includes parallel billing cycles to validate accuracy before cutover.

Yes. Comprehensive training is included for all user roles: billing staff, customer service representatives, field operations, administration, and management reporting. Training is delivered by the same team that configures your system, so they understand your specific setup. Ongoing training resources and documentation are available through the customer support portal.