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enQuesta Platform

CIS software for utilities that can’t afford to get it wrong.

Your CIS connects customer service, field operations and finance. enQuesta modernizes that foundation without the risk.

Request a DemoExplore enQuesta CIS
  1. Read
  2. Validate
  3. Rate
  4. Bill
  5. Pay
  6. Collect
M. Okafor418 Larchmont Ridge Rd1027-48810-03Cycle 07 · Route 14
Services on account 1027-48810-03 for the October bill, with the meter, usage and amount
ServiceMeter or basisUsageAmount
WaterMTR 40-118-2276.4 kgal$41.74
SewerBilled on water6.4 kgal$46.12
ElectricMTR 77-302-581742 kWh$74.02
GasMTR 21-460-09418 CCF$30.06
RefuseCart 96 gal1 cart$24.50
October bill · paid 2026-11-04Prior payment $198.31 · 2026-09-28$216.44
Autopay · checking ending 6620Paid
One utility’s service territory at night, from the water treatment plant upstream to the wastewater plant downstream, with water, sewer, electric, gas and refuse each traced along the streets to 418 Larchmont Ridge Rd, whose customer record shows the October bill of $216.44 paid in full by autopay on its due date, 2026-11-04.
enQuesta platformEst. 1973 · Burlington, Vermont
01Communities
250+
Communities on enQuesta
MunicipalCountyAuthorityIOU
Public and investor-owned
02Services
6+
Service types, one bill
WaterSewerElectricNatural gasStormwaterSolid waste
On one customer statement
03Rates
50 Years
Rate structure expertise
TieredSeasonalTOUDemand
Rate structures on one engine
04Controls
SOC 1 & SOC 2
Type II certified
SOC 1 Type IISOC 2 Type II
Read the Trust CenterTrust Center
The Platform

One Platform.
Complete Utility Operations.

01

The Utility Billing Engine That Simplifies Everything

We've spent decades learning how utility billing breaks, so yours doesn't. enQuesta goes beyond standard billing to handle consolidated and multi-service rate structures, property taxes, time-of-use pricing, and the edge cases that trip up other platforms.

02

Every Customer Interaction, One Screen

Developed with CSR feedback on what features matter most, enQuesta provides a real-time, organized view of what is going on with the customer. Resolve requests faster with a unified view of billing history, payments, service orders, meter data, notes and communication.

03

Modular CIS Software. Modernize When Ready.

enQuesta lets you begin where it matters most and expand as needed. Start with your meter-to-cash lifecycle, add cloud hosting, mobile workforce, or self-service portals over time. No rip-and-replace required.

04

A CIS That Communicates Across Every System

enQuesta integrates with your core utility systems, including mobile work management, GIS, SCADA, AMI, ERP and CRM systems, payment processors, and contact center platforms. MultiSpeak 4.1 interoperability ensures reliable meter data exchange across everything.

05

Change Without Code. Upgrade Without Risk.

Rate structures, workflows, and business rules are configured through the platform, not hard coded. Teams can make updates without developer support and maintain consistency across releases. Your configurations carry forward, so your CIS evolves without disruption.

“Having billing, MDM, field ops, and customer portal from one vendor has drastically reduced the integration headaches that consumed our IT team for years.”

Director of IT

Municipal Utility

Capabilities

enQuesta CIS Supports Every Part of Utility Modernization

Metering & Data

Process high-volume, interval data through seamless MDM integration, supporting advanced metering, demand response, and usage-based billing without adding operational strain.

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Customer Experience

Expand self-service, eBilling, and digital payments while delivering clear, timely communication across channels.

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Property Tax Billing & Collections

Bill and collect property taxes on the same platform as utilities. One customer record, one payment, with assessment-based calculation, delinquency management, and taxpayer self-service.

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Contact Center

Equip teams with a complete, real-time view of each customer, reducing call times and improving service across voice, email, SMS, and chat.

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Field Operations

Connect service orders, dispatch, and customer data to improve coordination, response times, and overall service delivery.

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Audit-Ready Reporting, Built In

Maintain accurate billing, support complex rate structures, and ensure auditability across all services without manual reconciliation.

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Analytics & Insight

Access structured billing, usage, and customer data that supports rate analysis, forecasting, and operational decision-making without relying on manual reporting workarounds.

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Verified Security

SOC 1 and SOC 2 Type II certified to protect billing data, customer records, and payment information.

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Cloud-Hosted + Browser-Based

enQuesta CIS is cloud-hosted and browser-based, giving your team secure, flexible access from any device while eliminating the cost and complexity of on-premise software.

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FAQ

Common Questions

enQuesta supports billing across a full range of utility services, including electric, water, wastewater, gas, stormwater, refuse, property-tax and other municipal or service-based offerings. Utilities can manage all services within a single system, maintaining one customer record and ensuring consistent billing across service types.
enQuesta is designed to support complex rate configurations without requiring custom development. Utilities can configure tiered rates, time-of-use (TOU) pricing, demand charges, seasonal adjustments, and service-specific rules within the system. Rate algorithms are easy to update, so when regulations change or new models are introduced, billing stays accurate without involving a developer.
Yes. enQuesta enables consolidated billing across multiple services, allowing utilities to present a single, clear bill that includes all applicable charges. This simplifies the customer experience, reduces administrative complexity, and ensures consistent application of rates and fees across services.
enQuesta integrates with meter data management systems and supports both automated and manual meter reading processes. The system can pull real-time meter reads on demand, giving your team current usage data for account actions, decision making, and leak detection. It also handles high volumes of usage data, applies billing logic accurately, and ensures meter reads are reflected consistently in billing and customer records.
Many CIS vendors claim configuration flexibility, but few can handle the depth and complexity utilities actually encounter. enQuesta backs that promise with decades of real implementations. Your team can adjust rates, workflows, billing rules, and system settings without touching the underlying code, and without calling us every time something changes.
enQuesta goes beyond basic service order tracking by handling the full spectrum of field work, from short orders like home reads to long orders involving main repairs and complex maintenance. Everything is managed within the CIS, keeping field teams and customer service aligned with real-time visibility from the moment a request is created to the moment work is complete.
enQuesta provides reporting and data visibility across billing, usage, payments, and operational activity. Standard reports cover regulatory, audit, and operational needs out of the box. When you need something more specific, ad hoc reporting lets any team member build custom reports on the fly. No BI tools or technical knowledge required. The result is accurate, traceable data that supports confident decision-making without a detour through IT.
Implementation timelines vary based on utility size, complexity, and scope, but enQuesta follows a structured, proven approach designed to minimize disruption. Projects are planned with clear milestones, data migration strategies, and testing phases to ensure a smooth transition and successful go-live.
A modular CIS allows your utility to implement and scale functionality based on your specific needs. Rather than replacing everything at once, you can adopt capabilities in phases, integrate with existing systems, and expand over time. This reduces risk and provides flexibility as your requirements evolve.
All enQuesta modules are designed to operate within a unified platform, sharing a single data model and customer record. This ensures that billing, customer service, payments, and operational workflows are fully connected, eliminating data silos and providing a consistent experience across the system.
Yes. enQuesta implementations are carefully planned to minimize disruption to daily operations. This includes structured data migration, system testing, and phased rollout strategies to ensure continuity of service and billing throughout the transition.
enQuesta is built to integrate with the core systems utilities rely on, including GIS, financial platforms, meter data systems, and payment providers. These integrations ensure consistent data flow, reduce manual processes, and allow your CIS to function as part of a connected technology ecosystem.

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Continue across the enQuesta platform

Utility CIS Software

The enQuesta customer information system at the core of every workflow.

Utility Billing Software

Every rate structure and service type on a single, accurate bill.

Meter Data Management

MeterSense MDM validates and stores every interval read.

Ready to See What Reliable Looks Like?

Schedule a personalized demo and see how enQuesta handles your billing complexity, your integration requirements, and your timeline.

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