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CIS Software Built for Electric Utilities

enQuesta is a CIS and billing system for electric utilities, handling time-of-use and demand rates, AMI meter data, and regulatory audit trails on one customer record.

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Electric Utilities

Delivering What Electric Utilities Require From a CIS

Billing Accuracy for Complex Electric Rates

Electric billing is inherently complex. Time-of-use rates, demand charges, seasonal pricing, and evolving regulatory structures require a system that can handle precision without constant rework. enQuesta applies complex rate logic consistently, helping teams produce accurate, defensible bills.

Built for AMI and High-Volume Usage Data

enQuesta integrates with AMI and meter data management systems, allowing you to process interval data, apply complex rate logic, and maintain performance at scale without introducing delays or manual workarounds.

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A Track Record Utilities Can Rely On

enQuesta has supported utilities for more than 50 years and is trusted by over 250 communities. It combines modern capabilities with a long-standing foundation, documented implementations, and reference customers that validate performance.

Every Customer Interaction, One Screen

Get a real-time, organized view of what is going on with the customer. Teams can resolve requests faster with a unified view of billing history, payments, service orders, meter data, notes and communication in a single interface.

Flexible Configuration Without Custom Code

Electric utilities must adapt to changing rate structures, new programs, and evolving regulations. enQuesta is configurable, allowing your team to adjust rates, workflows, and billing rules without relying on heavy customization. Reduce long-term costs, speed up changes, and ensure your system evolves with your utility.

Integrates Across Your Utility Ecosystem

enQuesta integrates with meter data platforms, GIS, financial systems, payment providers, and outage management systems. Consistent data flow, reduced duplication, and a connected, reliable technology environment.

FAQ

Electric Utility Questions

Yes. enQuesta is designed to support the complexity of electric utility billing, including time-of-use rates, demand charges, seasonal pricing, and tiered structures. Utilities can configure and adjust rate models without custom development, ensuring accurate billing even as rates evolve.
enQuesta integrates with AMI and meter data management systems to process high volumes of interval data efficiently. This allows utilities to apply detailed rate logic, maintain billing accuracy, and support advanced programs without performance issues or manual intervention.
enQuesta provides full audit visibility into billing calculations, rate structures, and account activity. This enables utilities to confidently respond to regulatory reviews, rate case inquiries, and customer disputes with clear, traceable data.
Yes. enQuesta includes customer self-service capabilities that allow users to view bills, track usage, make payments, and manage account details. This improves transparency, reduces call volume, and enhances the overall customer experience.
Yes. enQuesta is designed to integrate with the core systems electric utilities rely on, including GIS, financial platforms, meter data systems, payment providers, and outage management systems. This allows utilities to modernize without replacing their entire technology stack.
enQuesta combines proven reliability with the flexibility required for modern electric utility operations. It supports complex rate structures, integrates with critical systems, and provides the transparency and accuracy utilities need to operate confidently under regulatory and customer scrutiny.

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Continue across the enQuesta platform

Utility CIS Software

The enQuesta customer information system at the core of every workflow.

Utility Billing Software

Every rate structure and service type on a single, accurate bill.

Meter Data Management

MeterSense MDM validates and stores every interval read.

Ready to See What Reliable Looks Like?

Schedule a personalized demo and see how enQuesta handles your billing complexity, your integration requirements, and your timeline.

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