A Self-Service Portal That Utility Customers Actually Use

Capricorn's utility self-service portal lets customers view their current bill and billing history, make online payments, enroll in auto-pay, view consumption and usage history, report outages, submit service requests, update contact information, and access account documents. The specific features are configurable, allowing you to enable only the functionality appropriate for your utility.

Yes. Capricorn is fully responsive and optimized for mobile devices. Customers access the utility self-service portal through their mobile browser or can use a native mobile app if your utility chooses that deployment option. This works the same whether customers access from a computer, tablet, or smartphone.

Capricorn uses standard web security protocols including TLS encryption, secure authentication, and password policies. Customer data is accessed directly from enQuesta CIS through authenticated connections. Multi-factor authentication can be enabled if your utility requires additional security. All utility self-service portal access is logged for compliance and security auditing.

Yes. Capricorn is fully branded with your utility's logo, colors, and terminology. The portal feels like a natural extension of your website and communications. You control the branding configuration, and we provide administrative tools to update colors, logos, and wording without code changes.

Capricorn integrates with major payment processors to support credit cards, debit cards, bank transfers, and ACH payments. The specific payment methods available depend on your payment processor integration. Payments are posted to customer accounts in real time, eliminating the reconciliation delays common with manual payment entry.