A Self Service Portal That Utility Customers Actually Use
Your customers compare you to Amazon, not to other utilities. Self-service portals, proactive notifications, and mobile access are no longer optional.
24/7 Self-Service
Bills, payments, and service requests
Real-Time Data
Live CIS account information
Multi-Channel
Portal, email, and SMS notifications
Reduce Call Volume. Improve Satisfaction.
Bill inquiries and payment calls are the top drivers of inbound volume for most utilities. Capricorn lets customers handle these tasks themselves, 24/7. Your CSR team gets time back for the calls that actually require human attention.
“Our CSR volume dropped by 32% in the first quarter post-launch.”
Your Brand. Your Portal.
Capricorn is configured with your utility's branding, colors, and terminology. Customers see a seamless extension of your organization, not a generic third-party interface. Trust starts with recognizing who you are dealing with.
Real-Time CIS Data. No Batch Delays.
Because Capricorn connects directly to enQuesta CIS, customers see current balances, recent payments, and up-to-date consumption data in real time. No overnight sync. No stale data. No confused phone calls about mismatched numbers.
“Within six months of launching Capricorn, our online payment adoption went from 22% to 58%. The number of billing inquiry calls dropped by a third. Customers like it. Staff love it.”
Director of Customer Service
Municipal Utility, Southwest US
Portal FAQ
Ready to See What Reliable Looks Like?
Schedule a personalized demo and see how enQuesta handles your billing complexity, your integration requirements, and your timeline.