Utility billing for every rate, every service, every utility.

Utility billing software calculates what each customer owes for the services they used, produces the bill, and records the payment. For a utility that means taking meter or usage data, applying the correct rate structure, generating an accurate statement across water, electric, gas, and other services, and tracking payments and arrears. enQuesta handles all of this inside a full customer information system (CIS), so billing, customer accounts, and service history live in one system of record rather than separate tools that have to be reconciled.

enQuesta CIS supports municipal and cooperative utilities delivering any combination of water, sewer, electric, natural gas, stormwater, solid waste, and broadband services. The platform is built for combined utilities that need consolidated billing across multiple service types on a single account, as well as single-service utilities that need a robust CIS without paying for capabilities they will never use. Investor-owned and public-power models are both supported.

The enQuesta Rate Engine is built on a configuration layer, not programmatic logic. When a rate structure changes, your billing team updates the configuration directly. There is no development ticket, no deployment cycle, and no upgrade risk introduced by custom modifications. The fifty-year library of rate structures already in the platform means the configuration framework can accommodate virtually any structure regulators approve.

Consolidated multi-service billing is a core capability of enQuesta CIS, not a feature that requires integration work. Water, sewer, electric, gas, stormwater, and solid waste charges can appear on a single customer statement with service-level detail preserved. Payment posting, arrears tracking, and disconnection logic operate at the account level across services while maintaining individual service records for regulatory reporting and auditing.

enQuesta provides standard reports covering billing, usage, payments, arrears, regulatory submissions, and operational activity. Plus, ad hoc reporting lets any team member build custom reports on the fly without technical knowledge or IT involvement. For utilities requiring deeper analytics, enQuesta integrates with enQuesta Lakehouse, which consolidates CIS data with AMI, GIS, work order, and payment platform data into a unified analytics hub supporting Power BI, Tableau, Looker, and direct SQL access.

enQuesta CIS is purpose-built for the complexity that generic billing platforms cannot handle. Most utility billing software is adapted from commercial billing engines. enQuesta CIS was designed from the ground up for utilities. Rate structures, multi-service billing, regulatory compliance, and customer account management are not add-ons; they are the core architecture.

Yes. enQuesta is used by cities, towns, and municipal utility districts that bill several services on one account. A single statement can combine water, sewer, electric, gas, stormwater, and solid waste, with each service tracked separately for reporting. When a council or commission approves a rate change, your billing team applies it through configuration, so municipal utility billing keeps pace with local decisions without a development project.

Yes. The same billing engine bills water and wastewater, electric, and natural gas from one customer record. Water conservation tiers, electric demand and time-of-use rates, and gas therm or CCF charges are all configured in the rate engine. Utilities that deliver more than one service bill them together on a consolidated statement instead of running a separate system for each.

Yes. enQuesta runs in a managed cloud built and secured for utility operations, so you get the same billing engine without hosting the infrastructure yourself. Utilities that prefer to keep the system in their own data center can still run enQuesta on-premise. The billing capabilities are identical either way.

Billing is one function. It rates usage and produces the statement. A customer information system (CIS) is the wider system of record that also holds the customer account, service history, payments, service orders, and collections. enQuesta is a CIS with billing built into its core, so the bill and the account that produced it are never out of sync. Buying billing on its own tends to create a second system that has to be integrated back to the CIS later.