Field Operations. Connected to the Office.

enQuestaLink's mobile workforce management platform flows service orders created in enQuesta CIS automatically to mobile devices assigned to field crews. Each order includes full context: customer history, service address, meter information, previous work orders, and special access notes. GPS optimization suggests the most efficient route among multiple assignments. Crews see this context before arriving at the site.

Yes. enQuestaLink's utility mobile workforce management solution operates offline, allowing crews to continue work even in areas with limited connectivity. Data collected offline is automatically synced back to enQuesta CIS when connectivity is restored. This is essential for utilities with rural service territories or during field operations in areas with poor network coverage.

Crews capture work completion status, photos, meter readings, signatures, barcodes, and responses to digital inspection forms. All mobile workforce management data syncs to enQuesta CIS in real time once connectivity is restored, eliminating manual data entry. Meter readings collected through enQuestaLink flow directly into billing validation without additional processing steps.

enQuestaLink runs on iOS and Android devices including smartphones and tablets. Utilities typically deploy on rugged devices designed for field use, though standard consumer devices work as well. The application is optimized for field conditions including bright sunlight, temperature extremes, and occasional water exposure common in field operations.

Yes. enQuestaLink's mobile workforce management dashboards give operations managers real-time visibility into crew locations, work order status, completion rates, and productivity metrics. This visibility helps with dynamic task reassignment during high-volume days or emergency response situations. Managers can communicate with crews and adjust priorities without radio or phone contact.