Systems & Software has been selected by the City of Amarillo to implement a modern utility billing and customer information system (CIS).
WINOOSKI, VT, September 26, 2024 /24-7PressRelease/ — Systems & Software, a subsidiary of N. Harris Computer and part of Constellation Software, has been selected by the City of Amarillo to implement a modern utility billing and customer information system (CIS). This decision follows an extensive request for proposal (RFP) process aimed at improving business process automation, data accuracy, and customer service efficiency.
The City of Amarillo identified key areas for improvement in its legacy system, specifically around automation and quality monitoring. To address these needs, Systems & Software was selected and will integrate with existing systems, including Paymentus, CanAM Technologies’ Teller solution, Advanced Meter Infrastructure (AMI), Workday Financials, and Smartworks.
“This partnership with Systems & Software aligns perfectly with our commitment to fiscal responsibility and superior customer service” Jennifer Gonzalez, Utility Billing Manager, City of Amarillo
“This partnership with Systems & Software aligns perfectly with our commitment to fiscal responsibility and superior customer service,” said Jennifer Gonzalez, Utility Billing Manager, City of Amarillo, “By modernizing our utility billing system, we’re investing in technology that will enhance efficiency, improve accuracy, and provide a better experience for our residents—all while ensuring responsible management of public funds.”
BerryDunn, the City of Amarillo’s consulting partner, provided analytical support during the RFP process. “We are excited to continue our long-standing working relationship with the City of Amarillo as they seek new ways to better serve their residents,” said Ryan Doil, Principal, BerryDunn, “We look forward to helping manage a successful implementation.”
“The City of Amarillo is a wonderful addition to our growing client community and we look forward to working with the city and BerryDunn,” said Shannon Martin, Vice President, Sales & Marketing at Systems & Software, “This upgrade to the S&S platform positions the City of Amarillo for improved business processes and future growth.”
Systems & Software was selected for its comprehensive, hosted solution, featuring the S&S CIS, S&S self-service portal, and S&S Field Service Management. They will collaborate closely with BerryDunn and City of Amarillo’s Project Management Team to ensure the successful implementation of these systems, ensuring long-term success and a seamless transition.
About Systems & Software
Systems & Software, a subsidiary of N. Harris Computer and part of Constellation Software, is a leading provider of cloud-based customer information systems (CIS) for utilities. With over 50 years of experience, Systems & Software offers a highly flexible and scalable suite of solutions managed by clients, partners or Systems & Software Managed Services. Serving those who bill for electricity, water, gas, waste, and tax, Systems & Software is designed to evolve with industry standards, regulatory requirements, and cybersecurity needs. Trusted by utilities across North America, Systems & Software focuses on providing operational efficiencies and customer engagement for today’s utility companies and municipalities. For more information, visit www.ssivt.com.
About BerryDunn
BerryDunn is a leading national professional services firm providing assurance, tax, and consulting services to businesses, nonprofits, and government agencies throughout the US and its territories. Since 1974, we have been a client-centered, people-first firm with a mission to empower the meaningful growth of our people, clients, and communities. Led by CEO Sarah Belliveau, the firm has been recognized for its efforts in creating a diverse and inclusive workplace culture, and for its focus on learning, development, and well-being. Learn more at berrydunn.com.
