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Insights for Utility Leaders.

Industry trends, product updates, implementation insights, and operational best practices from the Systems & Software team.

Customer Stories2 min read

Salt Lake City Selects Systems & Software to Modernize Utility Operations

Salt Lake City Department of Public Utilities has selected Systems & Software to replace its legacy systems with an integrated platform spanning billing, field service, customer self-service, meter data, and payments.

Systems & Software

May 19, 2026

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Industry Trends5 min read

What Utility CIS Buyers Actually Want from a 2026 RFP

What a real 2026 utility CIS RFI tells us about what experienced buyers actually evaluate: premise-based billing, multi-utility, integration, references.

Josh Wolf

May 5, 2026

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Product Updates4 min read

Streamlining the Meter to Cash Process with enQuesta CIS

For utilities, the efficiency and accuracy of the meter to cash process is at the heart of financial stability and customer satisfaction. From account activation to recording meter data to generating

Systems & Software

September 16, 2025

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Product Updates3 min read

Simplifying Utility Workflows with enQuesta CIS + MDM

Reposted from LinkedIn: Harris Utilities | SmartWorks Streamlining meter-to-cash processes with integrated billing, metering, and analytics to drive operational efficiency and enhance customer satisfa...

Systems & Software

August 12, 2025

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Product Updates4 min read

Tax Billing and Collections Software for Municipalities

Local governments are under increasing pressure to operate efficiently, serve residents effectively, and manage shrinking budgets — all while collecting critical revenue through taxes. The demands on

Systems & Software

August 10, 2025

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Customer Stories2 min read

City of Wilmington Goes Live on enQuesta CIS

WINOOSKI, VT, August 05, 2025 /24-7PressRelease/ — The City of Wilmington has gone live with Systems & Software’s enQuesta CIS platform—completing a full implementation, realizing meas...

Systems & Software

August 5, 2025

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Product Updates6 min read

Why Utilities and Municipalities Are Upgrading Their Utility Billing Software

Meeting Modern Demands with Smarter SolutionsWhy Utilities and Municipalities Are Upgrading Their Utility Billing Software In today’s always-on, customer-centric world, expectations have changed—and u...

Systems & Software

July 24, 2025

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Product Updates5 min read

Practice What You Preach: Why Your CIS Utility Billing Software Vendor Should Deliver White Glove Service

When your business is all about serving others, the bar for your own service couldn’t be higher. Utilities and municipalities are under increasing pressure to deliver modern, seamless, customer-centri...

Systems & Software

July 23, 2025

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Product Updates4 min read

Meeting Customers Where They Are: Why Today’s Utility Customers Expect More Than Just a Bill

These days, people expect everything to be quick, easy, and tailored to them—whether they’re grabbing takeout, checking their bank account, or streaming their favorite show. So, it’s no surprise they

Systems & Software

July 14, 2025

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Product Updates5 min read

Why Customer Satisfaction Is the Next Frontier for Utilities

Beyond the Meter: Why Customer Satisfaction Is the Next Frontier for Utilities In an era of rising utility bills, aging infrastructure, and heightened consumer expectations, the U.S. utilities sector,...

Systems & Software

June 15, 2025

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Industry Trends3 min read

Is AI Ready to Handle Customer Service in Utilities? LinkedIn Poll Results and Insights

Artificial intelligence is rapidly transforming customer service across industries, and utilities are no exception. With AI-powered tools offering 24/7 availability, faster response times, and persona...

Systems & Software

June 3, 2025

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Industry Trends4 min read

Cybersecurity in the Utilities Industry: How to Vet Your Billing and Customer Information System Partner

1. SOC 2 Type 2: A Trustworthy Cybersecurity Benchmark A critical marker of a secure platform is SOC 2 Type 2 certification. Developed by the AICPA, this rigorous audit framework evaluates how well a

Systems & Software

May 21, 2025

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Industry Trends5 min read

How AI Is Transforming Utility Management Software and Customer Service

In a rapidly digitizing world, utility providers are reimagining how they deliver service—and utility management software is at the heart of that transformation. Fueled by artificial intelligence (AI)...

Systems & Software

May 14, 2025

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Product Updates2 min read

Systems & Software Announces Adam Smith as Executive Vice President

Systems & Software , a subsidiary of N. Harris Computer and part of Constellation Software, is pleased to announce the appointment of Adam Smith as Executive Vice President. Adam brings an 18-year...

Systems & Software

May 4, 2025

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Product Updates4 min read

Utility Billing Software Backbone of Collections Process

In the utility sector, especially for water and sewerage providers, revenue collection is not merely a financial task — it’s critical to sustaining operations. For many small and mid-sized utilities,

Systems & Software

April 11, 2025

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Product Updates4 min read

CIS Utility Billing Software - Enhancing Customer Experience

In the utility industry, customer expectations are changing rapidly. Today’s consumers expect immediate access to information, accurate billing, personalized communication, and the flexibility to mana...

Systems & Software

April 9, 2025

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Industry Trends7 min read

Phishing, Ransomware, and More: Understanding the Biggest Cyber Threats Facing Utility Companies Today

In recent years, threats to cybersecurity in the utilities industry have become increasingly frequent, sophisticated, and impactful. Companies in the utilities sector—including providers of electricit...

Systems & Software

March 18, 2025

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Product Updates4 min read

Reducing Revenue Loss: How Utility Management Software Improves Accuracy

In the utility industry, billing accuracy is more than just a numbers game—it’s a key driver of revenue retention, customer satisfaction, and operational efficiency. Yet, many utilities struggle...

Systems & Software

March 6, 2025

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Product Updates5 min read

Where Utilities Go Wrong When Selecting Utility Billing Software (and the Costly Impact)

Selecting the right utility billing software is a critical decision for utility companies. The right system streamlines billing and reduces errors, improves customer engagement and satisfaction, and e...

Systems & Software

February 17, 2025

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Product Updates5 min read

Modern Utility Billing Software Boosts Efficiency, Cut Costs

Introduction Utility providers—whether water, electricity, gas, or waste management—are essential to modern life. However, managing billing for thousands (or even millions) of customers is a complex t...

Systems & Software

February 4, 2025

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Industry Trends2 min read

5 Essential Tips to Help You Save on Your Power Bill This Winter

With the Polar Vortex coming again this February, utilities are preparing for a high demand for energy and possible disruptions. To keep your energy bills low and your home comfortable during these ex...

Systems & Software

January 26, 2025

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Industry Trends2 min read

Cybersecurity in the Utilities Industry - Growing Concern

Cybersecurity in the utilities industry is under increasing scrutiny as U.S. water utilities face a surge in cyberattacks. According to a recent Dark Reading article , hackers—both criminal and nation...

Systems & Software

January 20, 2025

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Product Updates2 min read

Modern Utility Billing Software Solutions

Modern Utility Billing Software Solutions The utilities sector is undergoing rapid transformation, driven by challenges such as affordability, load growth, and customer satisfaction. Systems & Sof...

Systems & Software

January 14, 2025

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Industry Trends3 min read

Celebrating 50 Years of the Safe Drinking Water Act: A Legacy of Health and Assurance

Over the past five decades, the SDWA has been instrumental in protecting public health by setting stringent standards for over 90 contaminants in public water systems. From lead and arsenic to E. coli...

Systems & Software

January 7, 2025

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Product Updates2 min read

Upgrade Your Utility Billing Software in 2025

1. Meet Evolving Customer Expectations Today’s customers expect more than just accurate bills—they demand seamless self-service options, real-time account access, and personalized notifications. By up...

Systems & Software

January 6, 2025

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Industry Trends2 min read

Cybersecurity in Utilities Industry: Protecting Critical Infrastructure

Cybersecurity in the utilities industry is critical for safeguarding essential services such as power, water, and waste management. As digital systems and IoT devices become integral to utility operat...

Systems & Software

January 5, 2025

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Product Updates3 min read

Simplify Billing with Utility Billing Software

Managing utility bills is a critical task for companies aiming to maintain accurate records, reduce operational costs, and ensure customer satisfaction. Systems & Software’s enQuesta Utility Billing So...

Systems & Software

January 5, 2025

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Product Updates4 min read

How Utility Customer Information Systems Transform Operations for Municipalities

Utilities and municipalities face mounting pressure to deliver exceptional customer service, manage complex billing processes, and streamline operations—all while keeping pace with technological advan...

Systems & Software

January 5, 2025

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Product Updates3 min read

5 Ways Utility Management Software Transforms Municipal Operations

Municipalities across the country face the challenge of managing utilities efficiently while keeping costs under control and ensuring sustainability. Utility Management Software empower municipalities...

Systems & Software

January 5, 2025

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Customer Stories2 min read

Hernando County Chooses Systems & Software to Enhance Utility Operations and Manage Growth

Systems & Software has been selected by Hernando County, Florida to implement a modern utility billing and customer information system (CIS). Systems & Software (S&S), a division of N. Har...

Systems & Software

November 20, 2024

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Customer Stories3 min read

City of Amarillo Chooses Systems & Software for Digital Modernization

Systems & Software has been selected by the City of Amarillo to implement a modern utility billing and customer information system (CIS). WINOOSKI, VT, September 26, 2024 /24-7PressRelease/ — Systems

Systems & Software

September 25, 2024

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Customer Stories3 min read

Systems & Software Selected by Wilmington, Delaware, with Black & Veatch Guidance to Transform their Customer Experience

New software platform modernizes the city’s operations and adds new customer service features WINOOSKI, VERMONT, UNITED STATES, June 13, 2024 / EINPresswire.com / — Systems & Software, a leading provi...

Systems & Software

June 13, 2024

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Product Updates2 min read

Unlock the Power of Systems & Software at ACE 2024

June 10-13, 2024 – Monday-Thursday – Systems & Software (S&S) is pleased to announce that Santa Clarita Valley Water Agency (SCVWA), in Santa Clarita, California, recently went live with enQuesta V6 i...

Systems & Software

May 30, 2024

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Customer Stories5 min read

SCVWA Goes Live on enQuesta V6

March 19, 2023 – FOR IMMEDIATE RELEASE – Systems & Software (S&S) is pleased to announce that Santa Clarita Valley Water Agency (SCVWA), in Santa Clarita, California, recently went live with enQuesta

Systems & Software

March 18, 2023

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Product Updates6 min read

S&S Celebrates Int'l Women's Day 2023

S&S Celebrates Int’l Women’s Day 2023 S&S is very proud of the accomplishments and success of the women on our team. Today, our Diversity & Inclusion Team had the privilege & opportunity to chat with

Systems & Software

March 7, 2023

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Customer Stories3 min read

2022 Digital +Cloud For Utilities Summit: Expediting The City of Atlanta's Cloud-First Strategy

2022 Digital +Cloud For Utilities Summit: Expediting The City of Atlanta’s Cloud-First Strategy August 26th, 2022 – Winooski, VT – The team at Systems & Software (S&S) is excited to announce that it w...

Systems & Software

August 25, 2022

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Product Updates9 min read

Celebrating Women In Utilities Who Make A Difference

We’re thrilled to introduce you to a brand new feature from S&S that spotlights women in utilities who are making a difference. The S&S Inclusion & Diversity Team reached out to two members of our cus...

Systems & Software

August 25, 2022

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Product Updates2 min read

S&S Challenges You – Take Action & Inspire Change!

Nelson Mandela led a pivotal role in the development of not only his own country but as a lesson for current or would-be apartheid states around the world. South Africa has a history of ~400 years tha...

Systems & Software

July 19, 2022

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Product Updates2 min read

Employee Spotlight: S&S Recognizes Tenure, Commitment, & Dedication

In the first of a series, we pay homage to our longest-serving employee – Mr. Wayne Darling Sr.! Wayne has held many roles in our organization over his 47+ years. He has been instrumental in the growt...

Systems & Software

June 19, 2022

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Customer Stories3 min read

S&S CASE STUDY - Successful CIS Implementation at Truckee Meadows Water Authority

Case study on how Truckee Meadows Water Authority modernized customer information and billing operations with enQuesta CIS.

Systems & Software

May 18, 2022

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Product Updates2 min read

Systems & Software Welcomes a New Member to its Leadership Team

May 12h 2022 — Winooski, VT — For Immediate Distribution — Today, Systems & Software announced the appointment of Shannon Martin to the position of Vice President, Sales & Marketing. With over 15 year...

Systems & Software

May 11, 2022

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Customer Stories2 min read

Truckee Meadows Water Authority Chosen As Finalist As CS Week CIS Project Of The Year

May 2, 2022 – Phoenix, Arizona – Today, Systems & Software announced that its client, Truckee Meadow Water Authority (TMWA), was chosen as a finalist for the CIS Project of the Year. It was awarde...

Systems & Software

May 3, 2022

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Product Updates4 min read

From The Desk of our EVP – Celebrating International Women's Day 2022: Reflection Bias

From The Desk of our EVP – Celebrating International Women's Day 2022: Reflection Bias Reflection – When you think of this word, it may stir some emotion, cause some thought-provoking reasoning, or ev...

Dana Lendorf-McCarthy

March 7, 2022

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Industry Trends4 min read

The Question Utilities Should be Asking Tech Providers in 2022

The Question Utilities Should be Asking Tech Providers in 2022 If people weren't already talking about climate change and its consequences before COP26 summit in 2021, they sure are now. In the world

Jim Anderson

January 12, 2022

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Product Updates2 min read

November Employee of the Month – Rick Cross

November Employee of the Month – Rick Cross How long have you been with S&S I've been with S&S since I started here as a college intern in 2011. Over the years, I've worked on many different parts of

Systems & Software

December 6, 2021

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Product Updates2 min read

S&S Recognizes National Diabetes Awareness Month & World Diabetes Day

S&S Recognizes National Diabetes Awareness Month & World Diabetes Day November is Diabetes Awareness Month and November 14th is World Diabetes Day! 100 years ago, Frederick Banting, Charles Best, and

Barbara Fawcett

November 13, 2021

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Product Updates6 min read

Systems & Software Recognizes our Armed Forces Veterans

Each year, on November 11th, Systems & Software's (S&S') employees, partners, and their families recognize Remembrance Day and Veterans Day. This is when we honor the commitment and dedication of our

Systems & Software

November 10, 2021

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Product Updates2 min read

October Employee of the Month – Matthew Bellew

October Employee of the Month – Matthew Bellew How long have you been with S&S? I am a veteran with five years of active duty in the Army. I came to work at S&S in 2010, and worked in the Support Depa...

Systems & Software

November 9, 2021

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Product Updates2 min read

Systems & Software Welcomes Two New Executives to its Leadership Team

Systems & Software Welcomes Two New Executives to its Leadership Team S&S is pleased to announce the appointment of Kate Atkinson as the company's Vice President of Customer Success. With over 20 year...

Systems & Software

November 3, 2021

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Product Updates2 min read

September Employee of the Month – Irina Chmykh

September Employee of the Month – Irina Chmykh How long you've been with S&S? I have been working for S&S since March 2009 as a Senior Software Engineer. What is your role and what do you like most ab...

Systems & Software

October 27, 2021

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Product Updates2 min read

August Employee of the Month – Matt Meija

Matt Meija, a Senior Systems Administrator for S&S, serves on the R&D team. With a commitment to continuous improvement, he focuses on developing the enQuesta suite of products and enhancing o...

Systems & Software

September 20, 2021

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Product Updates2 min read

July Employee of the Month – ARt Gwozdz

Meet ARt, yep, “A R t”, our July Employee of the Month! ARt is as unique as the spelling of his name. ARt, who celebrated his 10th anniversary with S&S in January 2021, was extremely customer-focu...

Systems & Software

September 20, 2021

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Product Updates3 min read

Systems & Software Announces Brand Refresh to More Accurately Communicate its Market Value

Systems & Software Announces Brand Refresh September 20, 2021—For Immediate Distribution— Systems & Software , a Harris Computer Systems’ company that offers a modern cloud and on-premises CIS...

Systems & Software

September 19, 2021

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Product Updates2 min read

S&S Welcomes Several New Employees

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Systems & Software

July 6, 2021

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Product Updates2 min read

June Employee of the Month – Jeryl‑ann Butler

June Employee of the Month – Jeryl‑ann Butler How long you’ve been with S&S? I joined S&S in the fall of ‘98. I started as a developer and worked on conversions, interfaces and a few of the fu...

Systems & Software

July 5, 2021

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Product Updates2 min read

January 2021 Employee of the Month – Angela Chiappino

January 2021 Employee of the Month – Angela Chiappino How long you've been with S&S? 1 year 6 months What you like most about working at S&S? The people, I felt very welcomed since day 1 and found a p...

Systems & Software

April 6, 2021

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Product Updates3 min read

March 2021 Employee of the Month – Graham Rice

March 2021 Employee of the Month – Graham Rice How long you've been with S&S? I've been with S&S for 17.5 years, having joined in the fall of 2003. I had an enlightening trial by fire introduction to

Systems & Software

April 6, 2021

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Product Updates2 min read

February 2021 Employee of the Month – RJ Lavigne

February 2021 Employee of the Month – RJ Lavigne How long you've been with S&S? I have worked 5 years as a QA Analyst. What you like most about working at S&S? I enjoy working with talented colleagues...

Systems & Software

April 6, 2021

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Product Updates2 min read

S&S Culture & Diversity Trivia Challenge

S&S Culture & Diversity Trivia Challenge April is Celebrate Diversity Month. Test Your knowledge by taking the S&S Culture & Diversity Quiz. Challenge your co-workers to participate and find out who h...

Systems & Software

April 6, 2021

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Product Updates2 min read

International Women's Day

From Our EVP's Desk: Thanking Brilliant & Bold Professional Women on International Women's Day Over this past year we have all faced unexpected hardships. From our workplaces to our homes, which have

Dana Lendorf-McCarthy

March 8, 2021

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Industry Trends4 min read

Why Choose the Cloud for a CIS?

Why Choose the Cloud for a CIS? Recent advancements in the cloud make it an obvious choice for utilities to host their CIS. We break down the major reasons below. In just a few short years, the Cloud

Systems & Software

April 21, 2019

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Product Updates4 min read

Disrupting Technologies in the Utilities Space

Disrupting Technologies in the Utilities Space The utility industry sits in a unique place within the overall technology landscape. It benefits greatly from advances in the space, but usually has to w...

Systems & Software

March 25, 2019

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Product Updates2 min read

Systems & Software's Commitment to Diversity

April is Celebrate Diversity Month. S&S shares the proven benefits of diverse teams and the internal initiatives driving inclusion across the organization.

Systems & Software

April 7, 2021

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Product Updates2 min read

Climate Literacy's Impact on Environmental Stewardship

Earth Day 2021 emphasizes enhancing climate literacy through education. S&S shares how climate stewardship is rising and what the team is doing locally.

Systems & Software

April 22, 2021

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Product Updates1 min read

Systems & Software's Commitment to Mental Health

May is Mental Health Month. S&S shares resources and internal programs supporting employee well-being, including the Because We Care initiative.

Systems & Software

May 20, 2021

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Product Updates1 min read

April Employee of the Month: Trent Thorkildsen

Infrastructure Specialist Trent Thorkildsen shares his journey from intern to full-time team member at Systems & Software.

Systems & Software

May 20, 2021

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Customer Stories1 min read

May Announcements: South Bend and Truckee Meadows Go Live

S&S welcomes South Bend Water Works and Truckee Meadows Water Authority to the enQuesta V6 family with successful cloud implementations.

Systems & Software

May 24, 2021

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Product Updates1 min read

May Employee of the Month: Bob DelGreco

Senior Software Engineer Bob DelGreco shares 16 years of experience at S&S, from work orders and interfaces to collecting antique telephones.

Systems & Software

June 20, 2021

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