Insights for Utility Leaders.

Implementation4 min read

What good looks like, years after go-live

A utility customer put our maintenance work on a slide for their own executive board. Nobody asked them to.

Adam Smith

June 10, 2026

Industry Trends5 min read

The Harris Ecosystem Effect: What Salt Lake City Picked, and Why It Matters

Salt Lake City picked five connected products in one procurement: four Harris ecosystem products plus Paymentus.

Josh Wolf

May 25, 2026

Salt Lake City Selects Systems & Software to Modernize Utility Operations

Salt Lake City Department of Public Utilities has selected Systems & Software to replace its legacy systems with an integrated platform spanning billing…

Systems & Software

May 19, 2026

Industry Trends5 min read

What Utility CIS Buyers Actually Want from a 2026 RFP

What a real 2026 utility CIS RFI tells us about what experienced buyers actually evaluate: premise-based billing, multi-utility, integration, references

Josh Wolf

May 5, 2026

Streamlining the Meter to Cash Process with enQuesta CIS

For utilities, the efficiency and accuracy of the meter to cash process is at the heart of financial stability and customer satisfaction.

Systems & Software

September 16, 2025

Simplifying Utility Workflows with enQuesta CIS + MDM

How enQuesta CIS and MeterSense MDM streamline utility workflows from meter read to cash, with integrated billing, metering, and analytics.

Systems & Software

August 12, 2025

Tax Billing and Collections Software for Municipalities

Local governments are under increasing pressure to operate efficiently, serve residents effectively, and manage shrinking budgets, all while collecting…

Systems & Software

August 10, 2025

City of Wilmington Goes Live on enQuesta CIS

The City of Wilmington has gone live on enQuesta CIS, modernizing its utility billing and customer service operations.

Systems & Software

August 5, 2025

Product Updates6 min read

Why Utilities and Municipalities Are Upgrading Their Utility Billing Software

Meeting Modern Demands with Smarter SolutionsWhy Utilities and Municipalities Are Upgrading Their Utility Billing Software In today’s always-on…

Systems & Software

July 24, 2025

Practice What You Preach: Why Your CIS Utility Billing Software Vendor Should Deliver White Glove Service

When your business is all about serving others, the bar for your own service couldn’t be higher.

Systems & Software

July 23, 2025

Meeting Customers Where They Are: Why Today’s Utility Customers Expect More Than Just a Bill

These days, people expect everything to be quick, easy, and tailored to them, whether they’re grabbing takeout, checking their bank account, or streaming…

Systems & Software

July 14, 2025

Why Customer Satisfaction Is the Next Frontier for Utilities

Beyond the Meter: Why Customer Satisfaction Is the Next Frontier for Utilities In an era of rising utility bills, aging infrastructure, and heightened…

Systems & Software

June 15, 2025

Industry Trends3 min read

Is AI Ready to Handle Customer Service in Utilities? LinkedIn Poll Results and Insights

Artificial intelligence is rapidly transforming customer service across industries, and utilities are no exception.

Systems & Software

June 3, 2025

Industry Trends4 min read

Cybersecurity in the Utilities Industry: How to Vet Your Billing and Customer Information System Partner

1. SOC 2 Type 2: A Trustworthy Cybersecurity Benchmark A critical marker of a secure platform is SOC 2 Type 2 certification.

Systems & Software

May 21, 2025

Industry Trends5 min read

How AI Is Transforming Utility Management Software and Customer Service

In a rapidly digitizing world, utility providers are reimagining how they deliver service, and utility management software is at the heart of that…

Systems & Software

May 14, 2025

Systems & Software Announces Adam Smith as Executive Vice President

Systems & Software names Adam Smith as Executive Vice President, deepening leadership for its enQuesta utility CIS business.

Systems & Software

May 4, 2025

Utility Billing Software Backbone of Collections Process

In the utility sector, especially for water and sewerage providers, revenue collection is not merely a financial task, it’s critical to sustaining operations.

Systems & Software

April 11, 2025

CIS Utility Billing Software - Enhancing Customer Experience

How modern CIS utility billing software improves the customer experience: self-service portals, accurate billing, and proactive communication for utilities

Systems & Software

April 9, 2025

Industry Trends7 min read

Phishing, Ransomware, and More: Understanding the Biggest Cyber Threats Facing Utility Companies Today

In recent years, threats to cybersecurity in the utilities industry have become increasingly frequent, sophisticated, and impactful.

Systems & Software

March 18, 2025

Reducing Revenue Loss: How Utility Management Software Improves Accuracy

In the utility industry, billing accuracy is more than just a numbers game, it’s a key driver of revenue retention, customer satisfaction, and operational…

Systems & Software

March 6, 2025

Where Utilities Go Wrong When Selecting Utility Billing Software (and the Costly Impact)

Selecting the right utility billing software is a critical decision for utility companies.

Systems & Software

February 17, 2025

Modern Utility Billing Software Boosts Efficiency, Cut Costs

Introduction Utility providers, whether water, electricity, gas, or waste management, are essential to modern life.

Systems & Software

February 4, 2025

Industry Trends2 min read

5 Essential Tips to Help You Save on Your Power Bill This Winter

With the Polar Vortex coming again this February, utilities are preparing for a high demand for energy and possible disruptions.

Systems & Software

January 26, 2025

Industry Trends2 min read

Cybersecurity in the Utilities Industry - Growing Concern

Cybersecurity in the utilities industry is under increasing scrutiny as U.S. water utilities face a surge in cyberattacks.

Systems & Software

January 20, 2025

Modern Utility Billing Software Solutions

Modern Utility Billing Software Solutions The utilities sector is undergoing rapid transformation, driven by challenges such as affordability, load…

Systems & Software

January 14, 2025

Industry Trends3 min read

Celebrating 50 Years of the Safe Drinking Water Act: A Legacy of Health and Assurance

Over the past five decades, the SDWA has been instrumental in protecting public health by setting stringent standards for over 90 contaminants in public…

Systems & Software

January 7, 2025

Upgrade Your Utility Billing Software in 2025

Why 2025 is the year to upgrade your utility billing software, and what to look for when replacing an aging CIS.

Systems & Software

January 6, 2025

Industry Trends2 min read

Cybersecurity in Utilities Industry: Protecting Critical Infrastructure

Cybersecurity in the utilities industry is critical for safeguarding essential services such as power, water, and waste management.

Systems & Software

January 5, 2025

How Utility Customer Information Systems Transform Operations for Municipalities

Utilities and municipalities face mounting pressure to deliver exceptional customer service, manage complex billing processes, and streamline operations…

Systems & Software

January 5, 2025

5 Ways Utility Management Software Transforms Municipal Operations

Municipalities across the country face the challenge of managing utilities efficiently while keeping costs under control and ensuring sustainability.

Systems & Software

January 5, 2025

Hernando County Chooses Systems & Software to Enhance Utility Operations and Manage Growth

Systems & Software has been selected by Hernando County, Florida to implement a modern utility billing and customer information system (CIS).

Systems & Software

November 20, 2024

City of Amarillo Chooses Systems & Software for Digital Modernization

Systems & Software has been selected by the City of Amarillo to implement a modern utility billing and customer information system (CIS).

Systems & Software

September 25, 2024

Systems & Software Selected by Wilmington, Delaware, with Black & Veatch Guidance to Transform their Customer Experience

New software platform modernizes the city’s operations and adds new customer service features WINOOSKI, VERMONT, UNITED STATES, June 13, 2024 /…

Systems & Software

June 13, 2024

Unlock the Power of Systems & Software at ACE 2024

June 10-13, 2024, Monday-Thursday, Systems & Software (S&S) is pleased to announce that Santa Clarita Valley Water Agency (SCVWA), in Santa Clarita…

Systems & Software

May 30, 2024

Customer Stories5 min read

SCVWA Goes Live on enQuesta V6

March 19, 2023, FOR IMMEDIATE RELEASE, Systems & Software (S&S) is pleased to announce that Santa Clarita Valley Water Agency (SCVWA), in Santa Clarita…

Systems & Software

March 18, 2023

Product Updates6 min read

S&S Celebrates Int'l Women's Day 2023

S&S Celebrates Int’l Women’s Day 2023 S&S is very proud of the accomplishments and success of the women on our team.

Systems & Software

March 7, 2023

2022 Digital +Cloud For Utilities Summit: Expediting The City of Atlanta's Cloud-First Strategy

2022 Digital +Cloud For Utilities Summit: Expediting The City of Atlanta’s Cloud-First Strategy August 26th, 2022, Winooski, VT, The team at Systems &…

Systems & Software

August 25, 2022

Product Updates9 min read

Celebrating Women In Utilities Who Make A Difference

We’re thrilled to introduce you to a brand new feature from S&S that spotlights women in utilities who are making a difference.

Systems & Software

August 25, 2022

S&S Challenges You – Take Action & Inspire Change!

Nelson Mandela led a pivotal role in the development of not only his own country but as a lesson for current or would-be apartheid states around the world.

Systems & Software

July 19, 2022

Employee Spotlight: S&S Recognizes Tenure, Commitment, & Dedication

In the first of a series, we pay homage to our longest-serving employee, Mr. Wayne Darling Sr.!

Systems & Software

June 19, 2022

S&S CASE STUDY - Successful CIS Implementation at Truckee Meadows Water Authority

Case study on how Truckee Meadows Water Authority modernized customer information and billing operations with enQuesta CIS

Systems & Software

May 18, 2022

Systems & Software Welcomes a New Member to its Leadership Team

May 12h 2022, Winooski, VT, For Immediate Distribution, Today, Systems & Software announced the appointment of Shannon Martin to the position of Vice…

Systems & Software

May 11, 2022

Truckee Meadows Water Authority Chosen As Finalist As CS Week CIS Project Of The Year

May 2, 2022, Phoenix, Arizona, Today, Systems & Software announced that its client, Truckee Meadow Water Authority (TMWA), was chosen as a finalist for…

Systems & Software

May 3, 2022

From The Desk of our EVP – Celebrating International Women's Day 2022: Reflection Bias

From The Desk of our EVP, Celebrating International Women's Day 2022: Reflection Bias Reflection, When you think of this word, it may stir some emotion…

Dana Lendorf-McCarthy

March 7, 2022

Industry Trends4 min read

The Question Utilities Should be Asking Tech Providers in 2022

The Question Utilities Should be Asking Tech Providers in 2022 If people weren't already talking about climate change and its consequences before COP26…

Jim Anderson

January 12, 2022

November Employee of the Month – Rick Cross

November Employee of the Month, Rick Cross How long have you been with S&S I've been with S&S since I started here as a college intern in 2011.

Systems & Software

December 6, 2021

S&S Recognizes National Diabetes Awareness Month & World Diabetes Day

S&S Recognizes National Diabetes Awareness Month & World Diabetes Day November is Diabetes Awareness Month and November 14th is World Diabetes Day!

Barbara Fawcett

November 13, 2021

Product Updates6 min read

Systems & Software Recognizes our Armed Forces Veterans

Each year, on November 11th, Systems & Software's (S&S') employees, partners, and their families recognize Remembrance Day and Veterans Day.

Systems & Software

November 10, 2021

October Employee of the Month – Matthew Bellew

October Employee of the Month, Matthew Bellew How long have you been with S&S? I am a veteran with five years of active duty in the Army.

Systems & Software

November 9, 2021

Systems & Software Welcomes Two New Executives to its Leadership Team

Systems & Software Welcomes Two New Executives to its Leadership Team S&S is pleased to announce the appointment of Kate Atkinson as the company's Vice…

Systems & Software

November 3, 2021

September Employee of the Month – Irina Chmykh

September Employee of the Month, Irina Chmykh How long you've been with S&S? I have been working for S&S since March 2009 as a Senior Software Engineer.

Systems & Software

October 27, 2021

August Employee of the Month – Matt Meija

Matt Meija, a Senior Systems Administrator for S&S, serves on the R&D team.

Systems & Software

September 20, 2021

July Employee of the Month – ARt Gwozdz

Meet ARt, yep, “A R t”, our July Employee of the Month! ARt is as unique as the spelling of his name.

Systems & Software

September 20, 2021

Systems & Software Announces Brand Refresh to More Accurately Communicate its Market Value

Systems & Software Announces Brand Refresh September 20, 2021, For Immediate Distribution, Systems & Software, a Harris Computer Systems’ company that…

Systems & Software

September 19, 2021

S&S Welcomes Several New Employees

Systems & Software welcomes several new team members across its product, support, and services teams.

Systems & Software

July 6, 2021

June Employee of the Month – Jeryl‑ann Butler

June Employee of the Month, Jeryl‑ann Butler How long you’ve been with S&S? I joined S&S in the fall of ‘98.

Systems & Software

July 5, 2021

January 2021 Employee of the Month – Angela Chiappino

January 2021 Employee of the Month, Angela Chiappino How long you've been with S&S? 1 year 6 months What you like most about working at S&S?

Systems & Software

April 6, 2021

March 2021 Employee of the Month – Graham Rice

March 2021 Employee of the Month, Graham Rice How long you've been with S&S? I've been with S&S for 17.5 years, having joined in the fall of 2003.

Systems & Software

April 6, 2021

February 2021 Employee of the Month – RJ Lavigne

February 2021 Employee of the Month, RJ Lavigne How long you've been with S&S? I have worked 5 years as a QA Analyst. What you like most about working at S&S?

Systems & Software

April 6, 2021

S&S Culture & Diversity Trivia Challenge

S&S Culture & Diversity Trivia Challenge April is Celebrate Diversity Month. Test Your knowledge by taking the S&S Culture & Diversity Quiz.

Systems & Software

April 6, 2021

International Women's Day

From Our EVP's Desk: Thanking Brilliant & Bold Professional Women on International Women's Day Over this past year we have all faced unexpected hardships.

Dana Lendorf-McCarthy

March 8, 2021

Industry Trends4 min read

Why Choose the Cloud for a CIS?

Why Choose the Cloud for a CIS? Recent advancements in the cloud make it an obvious choice for utilities to host their CIS.

Systems & Software

April 21, 2019

Disrupting Technologies in the Utilities Space

Disrupting Technologies in the Utilities Space The utility industry sits in a unique place within the overall technology landscape.

Systems & Software

March 25, 2019

Systems & Software's Commitment to Diversity

April is Celebrate Diversity Month. S&S shares the proven benefits of diverse teams and the internal initiatives driving inclusion across the organization.

Systems & Software

April 7, 2021